Dawn Westervelt
Toms River,NJ
Summary
Experienced customer service and office administration skills emphasizing in customer service. Exercises independent judgment and decision-making abilities while providing comprehensive support and managing all aspects of office operations. Ability to quickly master new roles, responsibilities, and technologies upon demand, thus being extremely calm under pressure. Proven demonstration of active listening and problem-solving skills. Strong attention to detail, competent to work independently, capable of changing priorities at a moment’s notice.
Overview
8
8
years of professional experience
Work History
Clerical Associate
Ocean County Foot And Ankle
Toms River, NJ
09.2021 - Current
- Answering phone calls, sending memos; entering data into computer systems, filling records, sending and receiving faxes, handling correspondences, relaying messages, assisting in filling work orders, and providing general office support.
- Patient-focused Medical Records Registrar /Admitting Clerk. Patient-oriented Medical Receptionist with strong attention to detail professional telephone etiquette and organization skills. Seeking a full-time position as a Medical Assistant with in a professional, multicultural facility, with an opportunity of advancement.
- Pulled and prepared charts each day for scheduled and emergency walk-in appointments. Issuance of lab results to outside physicians and request for copies of records.
- Responsible for filing lab reports, referral letters, and any patient information.
- Assisted physicians and patients in the follow-up of physical and disability forms
- Comforted patients by answering preliminary non-medical questions, anticipating their anxieties and maintaining the reception area.
Customer Service Representative
The German Butcher
Forked River, NJ
04.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Quality Control Clerk
Garden State Property Service
Forked River, NJ
09.2015 - 01.2022
- Provided inspection and property preservation services for Banks, Mortgage Companies and Field Service firms in the State of NJ.
- Manage a network of inspection and preservation contractors.
- Scheduled and updated clients on consistent basis regarding inspections and answered questions quickly and with knowledgeable support.
- Handled client relationship management functions, including returning inspections and speaking with inspectors to promote enduring relationships with diverse clientele.
Education
High School Diploma -
Toms River High School East
Toms River, NJ06.1984
Skills
Microsoft Office, Excellent Communication, Office Procedures, Clerical, Customer Service, Positive Attitude, Team Oriented, Knowledge Of Medical Terminology And Coding Procedures
Timeline
Clerical Associate
Ocean County Foot And Ankle
09.2021 - Current
Customer Service Representative
The German Butcher
04.2021 - 03.2022
Quality Control Clerk
Garden State Property Service
09.2015 - 01.2022
High School Diploma -
Toms River High School East
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