Dawn White
Phenix City,United States
Summary
Qualified & experienced customer care specialist with extensive experience in delivering excellent customer service, handling multiple inquiries & resolving customer complaints with 100% success rate. Rich exposure to diverse industries including military, energy sector, supply chain & logistics. Customer-centric & impeccable interpersonal skills with strong command over customer relationship development & knowledge of call center operations and procedures. Possess technical proficiency in various software & providing timely & effective customer support service. Looking for a challenging role as a remote call center professional to add value to organization’s call center strategic goals & enhance skills. Proficient Unit Supply Specialist with skill in inventory management, documentation and automated tracking. Adept at inspecting, storing and issuing equipment and materials. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
28
28
years of professional experience
Work History
PPC Clerk
Fontaine
04.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Maintained filing system and organized customer documents for easy retrieval of information
- Monitored office supplies and made arrangements for restocking of low-stock items
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Produced high-quality communications for internal and external use
- Processed documents and materials to disseminate information to appropriate parties
- Managed calendars and scheduled appointments to maintain smooth flow of operations
- Routed business correspondence, documents, and messages to correct departments and staff members
- Reviewed files, records and other documents to obtain information to respond to requests
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Utilized office management
- Assist in scheduling customer turn-ins and their completion in accordance with Proposed
Sourcing Decisions (PSD)
• Accurately inputs data and functionally operates in the GCSS-Army LIS
• Coordinates and expedites the flow of materials, parts, components and assemblies within or between departments in accordance with production and shipping schedules or department supervisors' priorities
• Supports initiating Job Orders to the maintenance section; ensures all paperwork is filled out correctly
• Verifies the correctness of outbound shipments by comparing items and quantities with associated shipment and transfer documents
• Requisitions Class II materials in GCSS-Army; includes receiving items from the main SSA and issued to the proper owner or equipment assignment
• Examines materials delivered to verify serviceability, correctness and check for damaged goods - Software to record and track customer information
- Created and maintained detailed records of all office activities
- Compiled and analyzed data to produce reports
- Ensures that materiel is appropriately identified and keeps records of goods received
• Prepares production reports based on data compiled, tabulated and computed, following
prescribed formats
• Job duties and responsibilities may change due to contractual requirements
• Performs other duties as assigned to meet organizational/operational objectives - Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Maintenance Clerk/ GCS-Army
FMX Tacom
02.2017 - 05.2021
- Maintained physical and computer-based filing systems.
- Located and retrieved requested documents in accordance with established policies
- Monitored and updated filing systems to meet organization standards
- Tracked over 50 incoming and outgoing files and materials and maintained accurate records for potential discrepancies daily
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Compiled and inventoried documents for archival.
- Examined, categorized, and sorted incoming documents.
- Assisted with data entry and administrative support tasks to help meet team goals
- Sorted and classified documents into appropriate filing systems for increased traceability
- Assisted with document scanning and imaging projects to support accurate file back-up
- Managed sensitive or confidential files with attention to data security and storage policies
- Created, implemented and monitored filing systems for easy retrieval of records
- Restored old files and archived completed files for future reference
- Identified and corrected inconsistencies in filing systems for increased accuracy
- Reviewed files, records and other documents to obtain information to respond to requests
- Created and maintained detailed records of all office activities
- Supported staff on special assignments and ad hoc projects
- Input data into spreadsheets and databases
Supply Specialist
Department Of Energy
01.2015 - 02.2017
- Analyzed equipment needs of 5 units to procure required inventory and supplies.
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
- Reported property accountability data using Standard Property Book System-R (SPBSR).
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Closely monitored material readiness of high-priority units.
Supply Technician
Department of Energy
02.2010 - 02.2012
- Initiated necessary supply action to acquire supplies, parts equipment and to follow up to ensure supply requisitions are expedited efficiently and in a timely manner
- Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
- Ensured accuracy of reconcilable accounts: Received supply documents, audited for errors and maintained perpetual inventories by entering material receipts and issues into applicable computer data files
- Maintained account records to reconcile with monthly statement and coordinated required actions until final resolution is reached
- Determined if installation sources, wholesale supply system, or Government credit card was the best possible source of supply
- Conducted extensive searches; and provided supply operation support
- Reviewed request for parts, tools, or equipment submitted by mechanics or other personnel
- Supply
SSG
United State Air Force Reserve
05.2009 - 01.2010
- Accountable for over $1 billion in automated equipment, special purpose government vehicles, top-secret parts, hazard material and equipment
- Supervise and perform item monetary accounting, inventory stock control, financial planning, and funds control
- Compute requirement, determine allowance, research and identify supplies and equipment requirements
- Supervises and performs operations involved in storage, inspection, identification, and receipt of property
Logistics Specialist
U.S. Army Command
05.2003 - 06.2006
- Responsible for every aspect of inventory management
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
- Review priority assigned to supply actions and recommends change as appropriate
- Maintain a charge account and use credit card to purchase line items from various vendors
- Examine contract files, authorizations, charges, inspection reports, pricing guides and other files to ascertain source of variance
- Responsible for procurement statues, policies, procedures, and government ethics
- Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Stored medical equipment and ammunition in controlled and sterile environment and counted supplies efficiently.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Kept track of medical supplies and equipment and received, stored, recorded and issued medical supplies for unit.
- Created and maintained records, which included stock lists, inventory and material counts.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Issued timely and accurate responses to both internal and external inquiries.
Supply Specialist
US Military
01.1996 - 04.2003
- Serving the various organizations including the, & Department in Maintenance, Logistics & Purchase Roles capacity; alongside dealing with customers, providing customer service, handling inbound calls, outbound communications from customers, answering questions and inquiries, resolving complains, managing disputes through appropriate procedures, managing customer database, collecting and responding to customer feedback and training the staff for customer service.
- Analyzed equipment needs of 5 units to procure required inventory and supplies
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
Education
2011) Fundamentals of Property -
B.S - Applied Science of Business Administration
Kaplan University
2012
Skills
- PPE Compliance
- Customer recovery
- Complain resolution
- Customer relationship management
- Excellent telephonic communication skills
- Time management
- Flexibility
- Multitasking
- Technical Competencies
- MS Office / ERPs/ Software
- Data entry
- Record keeping
- Customer data analysis
- CRM Systems applications
- Email management software
- Communication tools
- Digital literacy
- Information & communications technology
- Supply Staging
- Regulatory Requirements
- Equipment Management
- Problem-Solving
- Multitasking Abilities
Accomplishments
- Small Group Instructor Training Course (2000)
- Unit Level Logistics System-Ground Course (2000)
- Defense Hazardous Material/Waste Handling Course (1997)
- Primary Leadership Development Course (1997)
Additional Information
- Professional Achievements , Army Achievement Medal Good Conduct Medals (3x) Numerous Certificates of Achievement Awards
Timeline
PPC Clerk
Fontaine
04.2023 - Current
Maintenance Clerk/ GCS-Army
FMX Tacom
02.2017 - 05.2021
Supply Specialist
Department Of Energy
01.2015 - 02.2017
Supply Technician
Department of Energy
02.2010 - 02.2012
SSG
United State Air Force Reserve
05.2009 - 01.2010
Logistics Specialist
U.S. Army Command
05.2003 - 06.2006
Supply Specialist
US Military
01.1996 - 04.2003
2011) Fundamentals of Property -
B.S - Applied Science of Business Administration
Kaplan University
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