Dawn Whiting
Vero Beach,FL
Summary
Driven by my love of language and communication, I leveraged expert composition skills and collaborative abilities at Uber Technologies and Zaah to ensure customer satisfaction and win propsal bids consistently. My passion for learning through the arts and a results-focused approach provided me with a rating of highly-effective as an elementary and middle school teacher, showcasing my adeptness in instructional methodology, collaborative planning, and a commitment to student success.
Overview
21
21
years of professional experience
Work History
Middle School Teacher
School District of Indian River County
2016.09 - Current
- Utilized data along with curriculum requiremetns plan lessons.
- Collaborated with department and vertical team to enhance student performance.
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Kept classroom organized, clean and safe for students and visitors.
- Completed in-service and additional training to maintain professional growth.
- Utilized various technology platforms to enhance virtual learning experiences during remote instruction periods, ensuring continued academic progress despite challenging circumstances.
Incident Response Representative
Uber Technologies
2013.08 - 2015.03
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Copy and Technical Writer
Zaah Technologies
2003.08 - 2008.08
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
Education
Reading Endoresement & ESOL Endorsement
FLDOE
Advanced Certification - Education
Sdirc
Vero Beach, FLMaster's Degree In English - English Language And Literature
City University New York Queens College
Flushing New York05.2024
Bachelor Of The Arts - English
State University of New York At Stony Brook
Stony Brook New York12.2021
Skills
- Expert composition skills
- Literary analysis
- Classroom Management
- Lesson Planning
- Organizational ability
- Learning Assessments
- Industry experience
- Highly-recognized collaborative abilities
Timeline
Middle School Teacher
School District of Indian River County
2016.09 - Current
Incident Response Representative
Uber Technologies
2013.08 - 2015.03
Copy and Technical Writer
Zaah Technologies
2003.08 - 2008.08
Reading Endoresement & ESOL Endorsement
FLDOE
Advanced Certification - Education
Sdirc
Master's Degree In English - English Language And Literature
City University New York Queens College
Bachelor Of The Arts - English
State University of New York At Stony Brook
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