FDM4
Dawn Wildonger
Levittown,PA
Summary
Dynamic Senior Business Operations Coordinator at AlphaBroder Co. with a proven track record in enhancing customer satisfaction and supporting executive decision-making through accurate financial reporting. Skilled in problem-solving and adept at multitasking, I excel in fostering strong relationships and driving successful project outcomes while maintaining high standards of professionalism. Background in fast-paced business operations environment, demonstrating ability to manage multiple projects and optimize workflows. Skilled in problem-solving and process improvement, with focus on efficiency and effectiveness. Seeking to transition into new field where these transferable skills can drive operational success and innovation.
Overview
37
37
years of professional experience
Work History
Senior Business Operations Coordinator
AlphaBroder Co.
6 Neshaminy Interplex Dr. Trevose PA 19053
02.1995 - 06.2025
- Provided support during mergers or acquisitions by gathering data, updating documentation, and coordinating communications between involved parties.
- Supported Department emails managed approximately 100 daily and hunt group calls 30 daily along with my daily tasks.
- Great relationships with associates, internal Customers and employees at all levels.
- Collected, arranged, and input information into database system.
- Improved customer satisfaction, addressing client concerns promptly and professionally.
- Supported executive decision-making with timely and accurate financial reports and analyses.
- Input all pricing programs, sales and Vendor promotions into the system.
- Supported other areas of the Business on a day to day basis.
- Help Desk for Internal and External Customers.
- Back up support to the Dept. Managers.
- Coordinated cross-functional teams to complete high-priority projects on time and within budget.
- Maintained high standards as expected, clear on my responsibilities and performs my duties with a strong sense of integrity.
- Developed comprehensive project plans to ensure successful completion of tasks within established deadlines.
Customer Service Representative
Running Press Book Publishers
22nd Street
06.1988 - 01.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Mastbaum High School
Philadelphia, PA06-1988
Skills
- Problem-solving aptitude
- Adaptability
- Time management abilities
- Goal setting
- Self motivation
- Task prioritization
- Decision-making
- Adaptability and flexibility
- Active listening
- Organizational skills
- Reliability
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
Software
Power Term
Microsoft word
Excel
Apparel soft
WMS
Work Preference
Work Type
Full TimeLocation Preference
On-SiteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Business Operations Coordinator
AlphaBroder Co.
02.1995 - 06.2025
Customer Service Representative
Running Press Book Publishers
06.1988 - 01.1995
High School Diploma -
Mastbaum High School