Dawn Wilkes
Clifton,,TN
Summary
Dynamic leader with a proven track record at TJX Companies, enhancing customer satisfaction and sales performance through effective problem-solving and sales coaching. Excelled in store operations and team leadership, fostering professional growth and a culture of safety. Skilled in cash handling and employee scheduling, demonstrating reliability and teamwork in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Key Carrier
TJX Companies
07.1998 - 08.2018
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Skills
- Store operations
- Delegation Abilities
- Employee Scheduling
- Store maintenance
- Cash Handling
- Customer Service
- Task Delegation
- Alarm systems
- Sales Coaching
- Bank Deposits
- Sales quotas
- Drawer counting
- Store recovery processes
- Opening and closing coordination
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Customer Satisfaction
- Team Leadership
Timeline
Key Carrier
TJX Companies
07.1998 - 08.2018
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