Hi, I’m
Dawn Williams
Interpersonal Interaction
Milwaukee,WI
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to help with responsibilities to meet team goals.
Overview
13
years of professional experience
Work History
Running Rebels Community Organization
Monitoring Agent
06.2018 - Current
Job overview
- Use verbal techniques to investigate suspicious activities and resolve concerns by phone.
- Monitor over 20 youth location to prevent criminal actions, vandalism and misconduct at all times.
- Gathered information, identified, and implemented resolution, planned follow-up and log.
- Wrote detailed reports of all youth violations during 3rd shift.
- Communicate with youth's team not limited to probation officers, advocates, police department.
- Report to supervisor and attend meetings
- Scheduling
Ujima House
Lead Staff Agent
10.2016 - 04.2018
Job overview
- Assisted with daily living activities, running errands, and household chores for up to 8 youth.
- Maintained youth's schedule and organized events.
- Monitored progress and documented youth status changes to keep team updated 2 times weekly.
- Updated patient files with current behaviors, and other data relevant to treatment planning.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful environment 5 to 7 times a week.
- Assisted disabled youth to support independence and well-being.
- Maintained clean, safe, and well-organized youth environment.
- Supervised daily activities and provided assistance to youth when needed.
- Entrusted to handle confidential and sensitive situations in professional manner.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Transported youth to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions.
- Built and maintained rapport with youth and family members to facilitate trusting relationship.
- Completed regular check-ins and report for each youth.
New Horizons
Crisis Stabilization
10.2010 - 05.2016
Job overview
- Developed individualized treatment plans for youth in collaboration with mental health professionals.
- Observed youth behaviors and mental status and notified RN/doctor of unusual or potentially dangerous occurrences.
- Maintained youth records, documenting changes in youth's condition.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Monitored youth behavior and immediately reported changes to supervising team.
- Engaged with colleagues in treatment team meetings to promote positive treatment outcomes.
- Supported youth confidentiality in accordance with HIPAA regulations.
- Provided therapeutic activities to assist with youth development.
- Participated in youth education, helping to reinforce concepts and treatment plans.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Organized recreational activities.
- Developed and maintained positive relationships with youth and families to create safe and supportive environment.
- Charted on each youth daily.
- Assisted with restraint and seclusion scenarios to create safe environment.
Education
Agape Love Bible CollegeMilwaukee, WI
Bachelor's Degree from Theology
08.2023
Agape Love Bible CollegeMilwaukee, WI
Associate Degree from Theology
08.2010
Lakeside School of Massage TherapyMilwaukee, WI
No Degree from Massage Therapy
06.2005
Pulaski High SchoolMilwaukee, WI
High School Diploma
06.1991
Skills
- Investigate Incidents
- Crisis Management Plan
- Attentive and Observant
- Independent Worker
- Incident Reports
- Effective Communication
- Adaptable and Flexible
Timeline
Monitoring Agent
Running Rebels Community Organization
06.2018 - Current
Lead Staff Agent
Ujima House
10.2016 - 04.2018
Crisis Stabilization
New Horizons
10.2010 - 05.2016
Agape Love Bible College
Bachelor's Degree from Theology
Agape Love Bible College
Associate Degree from Theology
Lakeside School of Massage Therapy
No Degree from Massage Therapy
Pulaski High School
High School Diploma
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