Dawn Williams
Houston,TX
Summary
As the Lead of Associate of Landlord Engagement, my team has worked to recruit more than 120 multifamily properties and private landlords across the Houston metro area. Our efforts have helped to collectively house more than 16,000 clients. My professional background has been influential to providing project oversight and system capacity building for The Way Home initiative across the Continuum of Care (Coc). Under my guidance, the Landlord Engagement team has developed and implemented strategies to increase housing availability for program participants. I also represent CFTH as a preferred speaker/presenter for the Texas Conference on Ending Homelessness (THN).
Overview
18
18
years of professional experience
Work History
Lead Associate of Landlord Engagement
Coalition For The Homeless, Houston
09.2020 - Current
- Responsible for meeting key performance indicators of the Community COVID Housing Program (CCHP) and The Way Home
- Work to increase the availability of affordable housing to program participants experiencing homelessness across the Continuum of Care (CoC)
- Enhance landlord partner satisfaction through effective communication, regular progress updates, and workgroup facilitation
- Optimize landlord engagement resources to ensure client/property issues are adequately addressed and meet Fair Housing Standards
- Troubleshoot issues to reduce timeframes associated with housing clients through recruitment of private owners and multifamily properties
- Educate and advise landlords on the various local, state, and federal subsidies utilized by the CoC
- Coach and support team associates on the landlord onboarding process and retention
- Work with landlords to reduce housing barriers for clients experiencing homelessness; including criminal background check provisions, negotiating deposit amounts, and waiving application fees
- Collaborate with CoC agency partners to expand the affordable housing pipeline through landlord education, system navigation assistance, and recruitment support
- Responsible for managing the landlord hotline and responding to public inquiries regarding The Way Home initiative
- Regularly follow up with partnering landlords to ensure satisfaction with the program and organization
- Guide team associates on sharing information about housing options with case managers and community partners
- Improve team productivity by streamlining workflow processes and implementing efficient project management practices
- Mentor team associates by providing guidance on best practices and professional development opportunities
Community Manager
Allied-Orion Group
02.2018 - 09.2020
- Managed daily operations of a 240-unit Class A multifamily property including a $1.5M budget, team of six, and new acquisition
- Cultivated a sense of community pride among resident population by way of dynamic leadership
- Consistently maintained 96%-98% occupancy rates for the property
- Responsible for overseeing conversion to 50% and 80% unit designation per owner requirements
- Oversaw all accounts payable/receivable functions including rent collections, payroll expenditures, contractor and vendors, purchase orders, and invoices
- Managed contracts and service agreements for landscaping, fire alarm and sprinkler systems, security systems, and other property level needs
- Maintained updated occupancy permits in compliance with City of Houston guidelines
- Managed permitting and inspection processes as regulated by Houston Fire Department
- Managed marketing efforts to support leasing goals and other occupancy incentives
- Prepared weekly reports on operational trends and monthly owner reports with emphasis on financial performance, leasing trends, and targeted property goals
- Managed effective collection procedures that result in less than 1% delinquency at EOM close
- Responsible for resident retention efforts and strategic customer service initiatives
- Performed due diligence projects as needed in support of community transition from Myan Management to Allied Orion
- Positioned property for successful transition to new ownership as liaison between prospects, buyers, and finance team.
Contract Grant Writer
Memorial Hermann
06.2016 - 07.2018
- Identified funding opportunities and strategic program approaches that align with organizational priorities and outcomes
- Wrote grant proposals and gathered supporting documents in response to solicitations
- Generated new revenue for the organization through timely submissions based on the funding pipeline
- Maintained a calendar of resource development activities and stewardship efforts
- Created and submitted reports on outcome measurements to various government, foundation, and corporate funders
- Liaised with funding agencies and other organizations on the client's behalf.
Assistant Property Manager
New Hope Housing, Inc.
10.2016 - 02.2018
- Served as initial point of contact, greeted guests, and answered incoming calls for the property
- Managed income recertification process for current residents in compliance with HUD and other subsidy guidelines
- Responsible for interfacing with individuals and groups of diverse social, economic, and ethnic backgrounds in a professional manner
- Coordinated and communicated resident needs, requests, and activities with collaborative partners and case managers as needed
- Qualified applicants using LIHTC, HOME, and BOND housing specifications
- Enforced TAA (Texas Apartment Association) lease contracts and community policies
- Processed applications for approval in accordance with NHHI policies and specific programs
- Assisted manager with routine bank deposits, lease renewals, and unit inspections
- Submitted quarterly and annual reports to (TDHCA) Texas Department of Housing & Community Affairs and City of Houston regarding the status of units
- Conducted routine property inspections and submitted daily reports and maintenance work orders for follow-up.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Director of Resource Development
Innovative Alternatives, Inc.
01.2016 - 05.2017
- Responsible for the development and implementation of communications, marketing, and fundraising plans to support a $1.75M organizational budget for mental health and workplace training programs
- Managed agency external written communications to ensure key messaging, including website content, grant submissions, and printed collaterals
- Managed communication campaigns with major corporate partners for workplace giving
- Managed a graphic designer and training coordinator to ensure high-impact web design, brochure content, and other collateral for agency branding and workplace training curriculum
- Responsible for external email campaigns via Constant Contact and other social media platforms
- Served as the agency contact for workplace training contract opportunities
- Responsible for the implementation of annual giving campaigns, major gift opportunities, special events, and donor stewardship programs
- Collaborated with CEO and other clinical staff to write federal grant submissions to Texas Veterans Commission, Victims of Crime Act, Department of Justice, and other private funding opportunities
- Supervised direct mail appeals for special events and other annual campaigns
- Coordinated donor appreciation and cultivation events for all donors.
Executive Administrative Manager & Board Liaison
Big Brothers Big Sisters
11.2010 - 11.2015
- Provided primary and high-level support to CEO and assisted with planning, scheduling, fundraising, and other organizational functions
- Established and maintained positive relationships with external partners, community groups, and other affiliates
- Developed comprehensive and strategic fund development tracking systems for the agency's $5 million dollar Capital Campaign fundraising goal
- Supervised, coached, and developed front-line staff of administrative assistants and VISTAS
- Wrote and consolidated feasibility study content for agency strategic plan
- Managed agency volunteers to ensure compliance and reporting under grant agreements
- Managed United Way Employee Giving Campaign, including internal communications, employee engagement, and pledge tracking
- Managed cultivation and stewardship campaigns for national partners like JC Penney, Rent-A-Center, ACE Cash, and AT&T
- Responsible for the donor database, donation tracking, gift coding, and deposit of gifts associated with the agency's $3 million fundraising goal
- Wrote and managed grant submissions to foundations, corporations, and government funding for support of the organization's youth mentoring programs
- Created and maintained a Board member donation and accountability system for more than 3 consecutive years of $1M dollar give and get activity
- Managed proposal editing and submissions for United Way SECC, CFC, and CMC funding
- Utilized Raiser's Edge as a donor and project management tool to perform and manage daily fundraising activities and reporting
- Coordinated direct mail appeals for quarterly and annual giving campaigns
- Created monthly fund development reports for review by Board committees and other leadership
- Worked with accounting to review and approve all local invoices for timely processing and submission
- Served as the point of contact for building needs, including the submission of work orders to vendors and technicians for building repairs.
Project Coordinator, Communications
Sweco Fabrication, Inc.
07.2006 - 05.2010
- Interacted with other department managers on behalf of the President to ensure compliance and procedures were met according to engineering and manufacturing standards
- Provided feedback on Google ad word campaigns, researched trends, and monitored daily budget amounts
- Responded to telephone, e-mail, and written inquiries from members of the public on behalf of the company
- Served as the contact person for the Private Partner Program with TX Workforce Commission
- Conducted searches for product information/reviewed MSDS sheets and requested quotes from suppliers
- Researched, wrote, and submitted grant proposals for the President's non-profit organization
- Drafted speeches and other correspondence for the company President and other industry executives
- Conducted research of trademarks/copyrights, submitted new applications, and followed up for completion
- Wrote and edited website content/product of the week information for marketing and engineering departments
- Researched, collected, and analyzed information for the upkeep of the company database
- Responsible for planning and developing record retrieval policies for engineering job folders
- Maintained a customer mailing list and managed the monthly mailing of product catalogs and media CD requests.
Education
Master of Public Administration -
Belhaven University
Houston, TX01.2014
B.A./English -
University of Southern Mississippi
Hattiesburg, MS01.2003
Skills
- Organizational Development
- Stakeholder Analysis
- Bilingual English/Spanish
- Workgroup & Team Facilitation
- HUD Guidelines
- Change Management
- Property Management
- Trauma-Informed Care
- Fair Housing
- Grant Writing & Reporting
- Certified HQS Inspector
- Board Relations
- Microsoft Office Suite
- Google Suite
- HMIS
- PeopleSoft
- Raiser’s Edge
- Kintera Blackbaud
- Apartment DATA
- SalesForce
- SharePoint
- OneSite
- Yardi
- Grace Hill
- Blue Moon
Professional Community Involvement
- Children Like Loni, Volunteer Development Advisor, 2017-Current
- Hispanic Healthcare Initiative of Texas, Contract Grant Writer 2016-2018
- M.E.N. Incorporated, Grant Writer & Board Services, Volunteer 2014-2018
- Unity Children’s Home, Volunteer, 2013-2017
- Caleb’s Youth Center, Board of Directors 2012-2015
Timeline
Lead Associate of Landlord Engagement
Coalition For The Homeless, Houston
09.2020 - Current
Community Manager
Allied-Orion Group
02.2018 - 09.2020
Assistant Property Manager
New Hope Housing, Inc.
10.2016 - 02.2018
Contract Grant Writer
Memorial Hermann
06.2016 - 07.2018
Director of Resource Development
Innovative Alternatives, Inc.
01.2016 - 05.2017
Executive Administrative Manager & Board Liaison
Big Brothers Big Sisters
11.2010 - 11.2015
Project Coordinator, Communications
Sweco Fabrication, Inc.
07.2006 - 05.2010
Master of Public Administration -
Belhaven University
B.A./English -
University of Southern Mississippi
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