Dawn Williams
Office Administration
Peabody,MA
Summary
Work experience :
Dec. 2005-Present: Adhesive Packaging Specialties Accounts Receivable: invoicing, processing cash receipts, bank deposits, customer service, approving sales orders, credit and collections, distribution of monthly reports.
Human Resources Administrator: Processing weekly payroll, assist with recruitment, new hire orientation, safety training, documenting disciplinary action, maintain employee relations policies.
2001-2005: North Shore Bank Teller: depositing and withdrawing into various customer accounts. Issuing and signing treasurer’s checks, sell money orders, balance cash draw daily, supervise the teller line, balance vaults, audit draws, order coin and currency; balance ATM, complete coin orders for various business accounts. Various monthly reports.
1995-2001: Ann & Hope Retail Store Cash Manager:
Maintaining cash flow for all areas of the store,
ordering coin and currency, balancing registers and vaults. Approve and pay out petty cash vouchers,
audit cashiers, report shortages/overages, balance lottery, Western
Union, Ticket Master, and utility payments, resolve customer disputes, and
prepare bank deposits. Assist is
personnel as needed: various duties
include, making phone calls, setting up interviews, training, data entry,
scheduling, and payroll, assist in planning company events and incentive
programs. Approve cashier of the month
award and issue incentive awards to various employees.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Accounts Receivable/Human Resources
Adhesive Packaging Specs Inc
Peabody, Massachusetts, United States
12.2005 - Current
- Processed invoices
- Facilitated successful internal and external audits through sound and thorough documentation.
- Calculated figures such as discounts, percentage allocations and credits.
- Verified details of transactions, including funds received and total account balances.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Suggested process improvements to secure prompt and regular receipts for the organization.
- Deposited third party checks.
- Led training sessions for staff members, including safety training.
- Recruited and interviewed applicants.
- Resolved employment-related disputes through proactive communication.
- Answered employee questions regarding policies and procedures.
- Advised managers on organizational policy matters and recommend needed changes.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Handledemployee disputes, terminating employees and administering disciplinary procedures
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Customer Service
- Strong Interpersonal Skills
- Dedicated Team Player
- Strong Problem Solver
- Dedicated Team Player
- Excellent Customer Service
- Multiple Tasks
- Strong Attention
- Greeting Visitors
- Data Entry
- Daily Office Operations
- Incoming Mail
- Notary Public
Associate
North shore bank
Danvers Ma 01960
.1 -1 - .1 -1
- Opened new customer accounts, including checking, savings and lines of credit.
- Managed opening and closing times for the main branch.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Organized, stocked and maintained the teller window area.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Processed cash withdrawals.
- Trained employees on cash drawer operation.
- Coordinated daily cash reconciliation at a high-volume location.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Examined checks for identification and endorsement.
- Researched and resolved collections and billing disputes with tact and efficiency.
Education
High School Diploma -
Chelsea high school
Chelsea ma1978
Skills
- Billing and collections expert
- Invoice and payment transactions
- Effective time management
- Superior attention to detail
- Customer-oriented
- Exit interviews
- New employee orientations
- Staff training and development
- Superb interpersonal skills
- Detail-oriented
- Maintains confidentiality
- Background checks
- HR policies and procedures expertise
- Payroll processing
- Organized
Accomplishments
- Volunteered to provide customer service support and training to all
Timeline
Accounts Receivable/Human Resources
Adhesive Packaging Specs Inc
12.2005 - Current
Associate
North shore bank
.1 -1 - .1 -1
High School Diploma -
Chelsea high school
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