Summary
Overview
Work History
Education
Skills
Loveland lacrosse website manager
Timeline
Generic

Dawn Willoughby

Cincinnati,OH

Summary

Resourceful Operations and Project Manager with 10+ years of experience in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Proven history managing competing priorities in fast-paced and rapidly changing environments. Organized, driven and adaptable with excellent planning and problem-solving abilities.


Overview

20
20
years of professional experience

Work History

President

Billing.ly
08.2019 - Current
  • Currently responsible for in-store operational success as we bring Caper Carts to new retail stores. In this client-facing role, your on-the-ground presence in partner grocery stores will be pivotal to planning and launching new pilots while also collaborating remotely with Caper's operations, product, and business teams for enduring performance.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Oversaw budget planning, administration, accounting functions, purchasing, & payroll.
  • Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
  • Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Led operational team in development, rollout, and management of new product lines.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.

Supervisor

Lifetime Fitness Center
12.2017 - 01.2024
  • Maintained compliance with company policies, objectives, and communication goals.
  • Supervised daily operations and safety functions to maximize revenue, customer satisfaction, and employee productivity.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Scheduling Coordinator

Kellogg Cincinnati Ohio
01.2008 - 07.2013
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage For over 500 employees.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills

Assistant Branch Manager/ Loan Specialist/MSR

Kemba Credit Union
06.2004 - 01.2009
  • Assist branch manager on days off to open branch, withdraws from safe for cashiers, balancing safe, answered phones, filing paperwork between branches, in charge of branch safety deposit boxes.
  • Loan Officer-Worked with members from creating application to closing variety of loans (personal, auto, heloc, second mortgages)
  • Member service representative- opened new accounts, helped members with any problems that may arise
  • Cashier-took deposits, withdraws, balanced drawer,
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed strong relationships with customers through high levels of customer service.

Education

Lean Six Sigma Yellow Belt

Kaizen Institute

Associate of Arts -

Miami University
Oxford, OH

Skills

  • Research and data analysis
  • Client relations
  • Project & Operations management
  • Workday
  • Contract Management
  • Account management
  • Vendor Sourcing
  • Organization and Time Management
  • Product development
  • Schedule Management
  • CRM proficiency
  • Root Cause Analysis
  • Inventory Control
  • Work flow planning
  • Compliance Monitoring
  • Process Improvement
  • Data-driven decision-making

Loveland lacrosse website manager

Built website from ground up. Managed all registrations, payments and refunds. Handled all incoming questions.

Timeline

President

Billing.ly
08.2019 - Current

Supervisor

Lifetime Fitness Center
12.2017 - 01.2024

Scheduling Coordinator

Kellogg Cincinnati Ohio
01.2008 - 07.2013

Assistant Branch Manager/ Loan Specialist/MSR

Kemba Credit Union
06.2004 - 01.2009

Lean Six Sigma Yellow Belt

Kaizen Institute

Associate of Arts -

Miami University

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Dawn Willoughby