Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Wilson

Roseville

Summary

Dynamic professional with a proven track record at Meijer for enhancing customer satisfaction and loyalty through exceptional service coordination and issue resolution. Skilled in telephone communication and accurate recordkeeping, I excel in client advocacy and fostering strong relationships. Achieved notable improvements in service efficiency, demonstrating both hard and soft skills essential for high-paced environments.

Overview

12
12
years of professional experience

Work History

Service Coordinator

Meijer
08.2018 - 02.2025
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective services.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Assessed customer needs and developed solutions to meet needs.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.

Customer Service

Shipt
12.2017 - 01.2019
  • Provided exceptional customer service, addressing client concerns efficiently and professionally.
  • Provided exceptional customer service, resolving inquiries and issues on spot.
  • Achieved consistent customer service excellence, maintaining positive attitude under pressure.
  • Provided exceptional customer service, promoting repeat business from satisfied clients.

Life Skills Coach

Life Skills
10.2017 - 12.2017
  • Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.
  • Provided constructive feedback to clients on their progress towards meeting goals, encouraging continued efforts towards personal growth
  • Provided daily enrichment through skills task and outings

Shift Leader

Panara Bread
12.2013 - 08.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Shift Supervisor

Caribou Coffee
12.2012 - 09.2013
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

High School Diploma. -

Roseville High School
Roseville, MI
05.1989

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation

Timeline

Service Coordinator

Meijer
08.2018 - 02.2025

Customer Service

Shipt
12.2017 - 01.2019

Life Skills Coach

Life Skills
10.2017 - 12.2017

Shift Leader

Panara Bread
12.2013 - 08.2016

Shift Supervisor

Caribou Coffee
12.2012 - 09.2013

High School Diploma. -

Roseville High School

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Dawn Wilson