Dawn Winstead-Bass
Roxboro,NC
Summary
Professional in resource management, bringing valuable experience in optimizing resource use and coordinating team efforts. Known for reliability and flexibility in adapting to changing needs, consistently achieving impactful results. Demonstrates strong analytical skills and effective communication.
Overview
26
26
years of professional experience
Work History
Senior Population Health Resource Associate
Duke Well
11.2020 - Current
- Analyzed operational procedures, identifying areas for improvement to enhance service delivery.
- Assist clients with coordination of care between healthcare providers and other complex care team
- Assisted in the training and mentorship of new staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in Care Management
- Promoted a culture of safety within the healthcare facility by participating in the safety committee and assisting in quality improvement initiatives, identifying potential hazards, and advocating for best practices.
- Organized community health fairs to promote wellness and preventive care, increasing community engagement.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
Financial Care Counselor
Duke Eye Center
03.2019 - 11.2020
- Facilitated financial counseling sessions to assist patients with insurance benefits and payment options.
- Developed and maintained comprehensive knowledge of financial assistance programs available to patients.
- Collaborated with healthcare providers to optimize patient billing processes and ensure timely reimbursements.
- Streamlined communication between patients and insurance providers to enhance service efficiency.
- Analyzed patient financial data to identify trends and improve counseling strategies.
- Provided exceptional customer service for clients, addressing inquiries and resolving issues promptly.
- Coordinated referrals to appropriate resources when necessary, ensuring that clients received comprehensive assistance in meeting their needs.
- Worked proactively with at-risk clients to prevent potential default or bankruptcy situations from arising.
- Received and submitted customer payments to further reduce open account balances.
Customer Service Representative
Frontier Communications
11.1999 - 02.2019
- Provided exceptional customer service through effective communication and problem-solving skills.
- Managed customer inquiries and resolved issues using CRM systems efficiently.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained and mentored new staff on best practices in customer interaction.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC12-2024
MBA - Finance
University of North Carolina At Greensboro
Greensboro, NC12-2027
Skills
- Collaborative project management
- Commitment to continuous learning
- Cross-functional teamwork
- Analytical problem-solving
- Proficient in handling multiple priorities
Timeline
Senior Population Health Resource Associate
Duke Well
11.2020 - Current
Financial Care Counselor
Duke Eye Center
03.2019 - 11.2020
Customer Service Representative
Frontier Communications
11.1999 - 02.2019
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
MBA - Finance
University of North Carolina At Greensboro