Dawn Wochinski
Traverse City
Summary
Experienced with managing account renewals and client relations. Utilize negotiation and problem-solving skills to drive customer retention and satisfaction. Track record of effective communication and contract management within dynamic environment. Leverage experience as an educator and instructional coach, to share empathy and resolutions to impact change.
Overview
22
22
years of professional experience
Work History
Renewals Account Manager
Renaissance Learning Inc.
11.2020 - 12.2024
- Cultivate professional relationships with key customer stakeholders to promote contract renewals
- Understand customer needs and suggest suitable renewal options
- Pursue timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
- Develop and implement strategies to improve renewal rates and increase customer retention
- Assess potential risks associated with each renewal opportunity while prioritizing high-value contracts.
- Work closely with various teams including customer service, billing, and sales to ensure the renewal process is smooth
- Track and report on renewal activities and trends
- Maintain updated knowledge of the company’s products and services
Personalized Learning Manager
LEAP Innovations
08.2019 - 11.2020
- Development and implementation of classroom-based, personalized learning strategies applicable in a synchronous and asynchronous environment
- Analyze learner performance tasks and measurement criteria on the effective development of teacher practices and strategies
- Consistently tracked each educator's progress, delivering constructive feedback and offering additional assistance
- Developed customized training plans tailored to individual needs, resulting in improved teacher productivity and job satisfaction.
Instructional Coach
CICS West Belden
08.2016 - 08.2019
- Coached teachers to improve practices through professional development and modeling instructional strategies.
- Leverage the use of EdTech products and technology to reach all learners inside and outside of the school
- Increased student engagement through the implementation of innovative teaching techniques and resources.
- Reviewed formative and summative data and information from diagnostic tests to accurately assess students.
- Improved instructional strategies for diverse learners by conducting classroom observations and providing constructive feedback to teachers.
- Lead the implementation of a new literacy program personalized to all learners targeting at risk students
Emergent Bilingual Program Leader
CICS West Belden
08.2014 - 08.2019
- Evaluate curricular resources and instructional methods for English learning to match current research-based best practices
- Collaborate with network staff and support principal in the evaluation of school-level El staff
- Ensure compliance with mandates for English learners
- Prepare documentation for the purpose of providing written support to local and state education agencies
- Coordinator for ACCESS test administering to 253 students
Classroom Teacher
Various
08.2002 - 06.2019
- Developed and implemented classroom routines to address varying student needs.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Education
Bilingual Educational Practices Specialist -
Dominican University
River Forest, Il01.2014
Masters of Education - Curriculum and Instruction
Olivet Nazarene University
Bourbonnais, Il01.2007
Bachelor of Science - Elementary Education
Illinois State University
Normal, Il01.1984
Skills
- Problem-solving to drive increased customer engagement and open greater sales opportunities
- Team leadership, mentorship and reliability to prioritize and manage projects
- Customer satisfaction leading to revenue growth in both renewal and new business; Met and exceeded sales quota
- Resilient through various buying trends and state legislative changes
- Teamwork and collaboration across multiple territories, customer profiles and goals
- Sales presentations and live demos for customers
- Pipeline management Microsoft Dynamics CRM and Quoting creation
- Trained in Salesforce Account management
Accomplishments
- Named as the single employee tasked to develop relationships with large buyers across the state and collaborate with another company liaison to support sales and customer satisfaction.
- Achieved closed renewal sales of a specialty product with all large buyers across the state by remaining flexible, consistent and efficient.
- Recruited to collaborate with a team of Sales Development Representatives in the development of customer-facing policies and procedures, as well training future team members, greeting customers, answering questions, and converting interactions to sales opportunities.
- Met and exceeded sales quota
Personal and professional development
- Rated exemplary as a renewal account manager
- Promoted to highest level within my job group
- Sought as mentor and expert by peers
- Network with other renewal account managers for role development
- Leader in adoption on our team of new products such as Outreach to enhance workflow
- Read sales strategy and motivational books (ex. No Barriers, Better Conversations)
- Attend Learning Forward Conference 2019
- Distinctive Math Leader Fellowship Stanford University: 2018
- Coaching Academy: Professional development sessions annually, using Jim Knight theories.
- Created Professional development sessions for EL leaders in school network
- Member of launch committee and professional development for El and bilingual ELA curriculum
- Professional Development Conferences: Summit Learning Program Fall & Spring Convening, Illinois Charter Schools Conference, Panelist at The Thirteenth Annual Statewide Summit for Bilingual Parents
Languages
Spanish
Limited Working
Timeline
Renewals Account Manager
Renaissance Learning Inc.
11.2020 - 12.2024
Personalized Learning Manager
LEAP Innovations
08.2019 - 11.2020
Instructional Coach
CICS West Belden
08.2016 - 08.2019
Emergent Bilingual Program Leader
CICS West Belden
08.2014 - 08.2019
Classroom Teacher
Various
08.2002 - 06.2019
Masters of Education - Curriculum and Instruction
Olivet Nazarene University
Bachelor of Science - Elementary Education
Illinois State University
Bilingual Educational Practices Specialist -
Dominican University
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