Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Dawn Wogerman

Taylorsville,USA

Summary

Implementation Consultant with expertise in SQL and application development. Skilled in creating tailored software solutions to improve client workflows and stakeholder engagement. Proven ability in process streamlining, efficiency improvements, and delivering impactful training materials.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Implementation Consultant

Experlogix
Sandy, Utah
06.2022 - 08.2025
  • Collaborated with teams to gather and analyze client requirements effectively.
  • Developed training materials to support user adoption of software solutions.
  • Conducted workshops to educate clients on system functionalities and best practices.
  • Configured software solutions tailored to specific client needs and workflows.
  • Provided ongoing support and troubleshooting for clients post-implementation.
  • Engaged with stakeholders to ensure alignment on project goals and timelines.
  • Implemented changes requested by customers within established timelines while maintaining high standards of quality.
  • Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
  • Assessed customer feedback upon completion of each project in order to identify areas for improvement.
  • Configured software products to meet customer requirements using a variety of tools such as SQL queries and scripting languages.
  • Assisted in troubleshooting issues related to data transfer or system integration.
  • Documented detailed technical specifications for custom development initiatives undertaken by engineers.
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring to client needs.
  • Streamlined implementation processes to increase efficiency and reduce project delivery times.

Compliance Specialist

1-800 CONTACTS
Draper, UT
02.2021 - 08.2021
  • Examine and enter correct data for customer's contact lens prescriptions
  • Make outbound calls to verify information if there were inaccuracies with the order versus the prescription sent
  • Helped in other customer facing departments when needed

Application Developer

SnugzUsa
02.2005 - 04.2020
  • I was responsible to use 3rd party applications to create interfaces for Customer Service, Sales and Order Entry.
  • Also as these were built I was also responsible to create BOM and routing for our production workers, these all automatically created as Order Entry made selections in the user interface.
  • I also worked very closely with all teams in creating and launching procedures to streamline their work.
  • I am very well versed in several programs including ERP's such as Infor Syteline, Microsoft CRM, Great Plains.
  • I was involved in helping launch new products and prepare them for our teams to produce and sell in a very quick turn around period.
  • Other responsibilities were helping teams with general IT problems and questions.
  • I'm well versed in all the Microsoft Office Products and outside programs such as Camtasia, Logi Analytics, SSRS which I used often to create reports and graphs and training videos.

Education

High school diploma -

Kearns High School
Kearns, UT
05-1991

Skills

- SQL
- Application Development
- Microsoft Dynamics (GP, CE, FO, BC)
- Salesforce
- JavaScript

Certification

Web Development, 02/01/22, 09/30/22, Completed Web Developer Bootcamp to widen skills with FullStack, Front End and Back End Development

Timeline

Implementation Consultant

Experlogix
06.2022 - 08.2025

Compliance Specialist

1-800 CONTACTS
02.2021 - 08.2021

Application Developer

SnugzUsa
02.2005 - 04.2020

High school diploma -

Kearns High School

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