Dawn Wood
Tacoma,WA
Summary
Well-qualified, seasoned professional with proven success in improving operations, trained a team and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, vendors and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Association Manager
Pinnacle/Nova Association Management
02.2019 - Current
- Developed and adhered to portfolio budgetary restrictions in collaboration with board of directors.
- Enforced compliance with community regulations and guidelines.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage and in compliance
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
- Proficient in Microsoft, Adobe, ZOOM, Asana and property management software
- Planned special events
- Investigated property lines and researched county records
- Trained, mentored and hired staff
- Recruited and managed vendors
- Responsible for all tracking, payment and renewal of copyrights and licensing for BMI, ASCAP, Sesac, Global and MPLC
Marketing Director
DMCI
03.2007 - 02.2019
- Analyzed market and budget reports on AMSI, Yardi and Entrata Software Systems
- Created yearly budgets for portfolio of 65 apartment buildings
- Researched and created in depth market reports for several markets
- Created and updated portfolio and corporate websites and social media
- Directed and designed marketing videos, brochures and signs for portfolio of 65 apartment buildings
- Examined all accounts payables for proper tracking and budgeting of portfolio
- Created a referral program to slash advertising costs and improve retention
- Analyzed advertising sources and saved money by utilizing the most productive advertising for each apartment building
- Train all Leasing Agents, Assistant Managers and Managers for portfolio of apartment buildings.
- Monitored leasing (sales) performances by tracking calls, in person role playing and scheduling/analyzing employee shops
Assistant Manager, Community Manager, Roving Manager, Assistant Property Investment Manager
Pinnacle
06.1999 - 03.2007
- Assembled, reviewed and provided variance reports for financial statements for a portfolio of apartment buildings
- Created yearly budgets for a portfolio of apartment buildings
- Consultant to property owners
- Successful event planning and coordination of large-scale events and trainings
- Creation and implementation of processes, procedures, rules and regulations
- Coordination of inspections and audits
- Mentored less experienced employees and supervisors
- Networked with businesses and events for target marketing and successful promotions
- Tracked and scheduled all portfolio building and property maintenance
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
Education
Associates of Science -
University of Delaware
DelawareBachelors of Science - Business Management
Ellington University, Online
IllinoisSkills
- Portfolio Property Management
- Staff Hiring, Mentoring, Supervision and Team Building
- Decision Making and Problem Solving
- Social Media Management
- Marketing Strategy
- Event Planning
- Organizational Leadership
- Project Management
- Policy Development
- Financial Management
- Community Outreach
- Vendor Relationship Development and Management
Accomplishments
- CMCA and AMS certified
- HR Certification
Certification
1.) JD Stern (Pinnacle) 206-387-4485 / johnstern@comcast.net
2.) Nancy Awamura (Pinnacle) 206-783-4485 / nawamura@comcast.net
3.) Amber Studer (Nova) ) 425-233-2227 / blueyedroxygal@hotmail.com
4.) Sarah Fried (DMCI) 253-279-7746 / sarah.fried@yardi.com
Timeline
Regional Association Manager
Pinnacle/Nova Association Management
02.2019 - Current
Marketing Director
DMCI
03.2007 - 02.2019
Assistant Manager, Community Manager, Roving Manager, Assistant Property Investment Manager
Pinnacle
06.1999 - 03.2007
Associates of Science -
University of Delaware
Bachelors of Science - Business Management
Ellington University, Online
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