Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Generic
Dawn Worrill

Dawn Worrill

Payroll Clerk / CSR
Milner,GA

Summary

Detail-oriented Payroll Clerk with 5 years of experience in payroll administration. Outstanding mathematics, verbal and written communication skills with expertise in KRONOS and ORACLE. Diligent and qualified Payroll professional that discretely handles employee discrepancies with professionalism and speed. Great team player, thorough performer and excellent communicator. Available 40 hours weekly.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Payroll Clerk

HOLLAND a Yellow Company
Ellenwood, GA
07.2004 - Current
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Identified, researched and resolved issues with hours worked.
  • Established employee payroll files and updated existing files with new information.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
  • Implemented payroll reconciliation tools to improve report accuracy.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
  • Recorded adjustments to previous pay-related errors.
  • Trained new employees on company timekeeping systems.

OSD Clerk

Holland
Romulus, MI
10.1992 - 06.2004
  • Resolved issues of Lost or Damaged goods with Shipper's and Receiver's. Worked to resolve Freight Claims quickly and efficiently. Worked with shipper's to reduce claim amounts.
  • Identify and label unmarked goods for delivery to resolve claims of Shortage.
  • Worked closely with the company Chemical Resolution Team on Haz-Mat spills and disposition of material.

Traffic Clerk

PERRY DISTRUBUTION
Waterford, MI
04.1985 - 01.1992
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Traced missing material and shipments through vendor and customer communications.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • File freight claims with carriers for damaged and shortage.

Customer Service Representative

Holland
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Billing Clerk

Holland
  • Reconciled codes against services rendered.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Transposed information from the Shipper's Bill of Ladings into the Freight Bill Management System.

Education

Some College (No Degree) - PRINCIPLES OF INFORMATION PROCESS

Oakland Community College
Bloomfield Hills, MI
12.1986

INTERNATIONAL TRUCK DRIVING ACADEMY
Dearborn, MI
01.1983

High School Diploma -

WATERFORD KETTERING HIGH SCHOOL
Waterford, MI
06.1979

Skills

  • Excellent Communicator
  • Tracking Leave
  • Compiling Data
  • Maintaining Files
  • Computer Competency
  • Records Management
  • Processing mileage
  • Financial software
  • Report writing
  • Expense reimbursements
  • Cultural Awareness
  • Critical Thinking

Certification

  • Certificate of Training: Local Instructor Training Course
  • Army Family Team Building Training: Completion of Courses I, II & III

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Never let yesterday use up too much of today.
Will Rogers

Timeline

Payroll Clerk

HOLLAND a Yellow Company
07.2004 - Current

OSD Clerk

Holland
10.1992 - 06.2004

Traffic Clerk

PERRY DISTRUBUTION
04.1985 - 01.1992

Customer Service Representative

Holland

Billing Clerk

Holland

Some College (No Degree) - PRINCIPLES OF INFORMATION PROCESS

Oakland Community College

INTERNATIONAL TRUCK DRIVING ACADEMY

High School Diploma -

WATERFORD KETTERING HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Dawn WorrillPayroll Clerk / CSR