Dawn Wright
Massena,NY
Summary
Proven professional with over 27 years of experience, specializing in customer service and personal care. Excelled in roles at Bj's Wholesale Club and Sunmount, enhancing customer satisfaction and improving client well-being. Demonstrates exceptional time management and empathy, with a strong work ethic. Achieved notable accuracy in cash handling and patient care, contributing to operational excellence and quality service.
Overview
30
30
years of professional experience
Work History
Cashier/Self Checkout Attendent
Bj's Wholesale Club
11.2021 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Direct Support Assistant
Sunmount
09.1994 - 11.2021
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities
- for personal health and growth.
- Developed essential life skills in clients through structured training programs focused on personal hygiene routines, meal preparation tasks, housekeeping responsibilities.
- Maintained accurate records of client progress, incidents, and other relevant information for case management purposes.
- Improved clients'' overall well-being through consistent monitoring, medication administration, and routine healthcare coordination.
- Developed strong trusting rapport with patients to facilitate smooth quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Education
Associate of Science - Social Services Paraprofessional
Mater Dei College
Ogdensburg, NY01.1994
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliable personal care professional bringing 27 years of experience in Personal Care Roles
- Trusted to care for patients at varying stages of life
Timeline
Cashier/Self Checkout Attendent
Bj's Wholesale Club
11.2021 - 06.2024
Direct Support Assistant
Sunmount
09.1994 - 11.2021
Associate of Science - Social Services Paraprofessional
Mater Dei College