Dawn Yost
Ocala
Summary
Dedicated, Hands on, Restaurant Manager with 30 years of experience within the Industry (20 years Serving, 10 years Managing). Mainly Front of House focused, with working knowledge of all positions within the restaurant.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Wolfgang Puck Kitchen And Bar
The Villages, FL
12.2022 - Current
- Responsible for day to day operations
- Oversee all staff members.
- Guest relations/ recovery.
- Opening/ Closing procedures.
- Financials and Paperwork, including payroll
- Liquor inventory
Front of House Manager/ Hiring/Training Director
Rest. Part. Inc @ OTOW- Club @ Candler Hills
Ocala, FL
03.2019 - 12.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Created detailed program for hiring and training of all positions FOH/BOH, including Handbook/Training Manuals.
- Supervised staff through motivational coaching and effective training programs for service and sales techniques.
- Performed cash handling activities and secured nightly bank deposits.
- Created and distributed staff schedules weekly for all FOH positions.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed and implemented corrective action plans based on review of comment cards and guest satisfaction results.
Front of House Manager
Suleiman Family, Havana Country Club
The Villages. FL
08.2016 - 03.2019
- Responsible for coaching and developing FOH staff to ensure procedures are followed and operations run smoothly.
- Responsible for ensuring that all guests receive excellent food, beverages and service.
- Promote positive atmosphere for both staff and guests.
- Ensure that all food and beverages services are executed properly and in timely manner.
- Responsible for opening and closing duties, including all paperwork and financials. (Aloha Manager)
- Responsible for maintaining adequate staff while minimizing labor costs.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Assistant General Manager
Fresh Made Kitchen Group-
The Villages, FL
03.2013 - 08.2016
- Responsible for total operations of both front and back of house.
- Carefully interviewed, selected, trained, coached and supervised staff.
- Led and directed staff members on effective methods, operations and procedures set forth by company.
- Oversaw both FOH and BOH personnel to maintain adequate staffing and minimize labor costs.
- Promoted positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of accidents and injuries.
- Correctly calculated inventory and ordered appropriate food, beverages and supplies.
- Maintained vendor relations.
- Financial responsibilities including: invoicing, safe counts, bank drops, settling batches, daily and weekly sales reports, closing paperwork.
Education
Associate of Arts - Cosmetology
Rudy & Kelly Academy, A Paul Mitchell Partner School
Virginia Beach, VA2008
High School Diploma -
Penn Foster
Scranton PA1996
Skills
- Natural Leader
- Strong work ethic
- Manager Serve Safe Certified/ Food and Work Place Safety Practices
- Passion for guest recovery/relations/satisfactory
- Ability to select/ develop/train great staff
- Team player that believes in leading by example
- Ability to embrace change and learn new things quickly
- Hands on/ working knowledge of all positions within the Business
- Highly skilled at creating and implementing training manuals/procedures
- Inventory/labor monitoring and cost control (P&L)
Professional References
- Frank Webber- General Manager, Mark's Prime Steak House- 321-872-4862
- Jay Schiffer- General Manager, The Club at Candler Hills- (412) 670-0104
- David Sulieman- Owner, Havana Country Club- (352) 552-4324
- Jon McNeely- Director of Operations, FMK- (954) 675-1481
Timeline
Assistant General Manager
Wolfgang Puck Kitchen And Bar
12.2022 - Current
Front of House Manager/ Hiring/Training Director
Rest. Part. Inc @ OTOW- Club @ Candler Hills
03.2019 - 12.2022
Front of House Manager
Suleiman Family, Havana Country Club
08.2016 - 03.2019
Assistant General Manager
Fresh Made Kitchen Group-
03.2013 - 08.2016
Associate of Arts - Cosmetology
Rudy & Kelly Academy, A Paul Mitchell Partner School
High School Diploma -
Penn Foster
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