Dawn Zaiser
Burlington,IA
Summary
Results-driven Business Office Manager with extensive experience in enhancing operational efficiencies and leading diverse teams. Proven track record in strategic planning, budgeting, and project management has led to significant productivity improvements and cost reductions. Exceptional communication abilities facilitate effective multitasking in dynamic environments. Aiming to leverage expertise to drive further organizational success.
Overview
35
35
years of professional experience
1
1
Certification
Work History
CBO (Complete Business Office Manager) Implementation Assistant Manager
TruBridge, Inc.
Mobile, AL
03.2018 - Current
- I have worked for CPSI now TruBridge remotely since March 2018
- I started out as a medical claims biller, where I excelled due to my extensive experience in billing
- After 2 years, I was moved to Implementation, which consisted of face-to-face Webex calls with new clients, setting up EHR systems according to client’s preferences, tested and trained new clients
- Managed billing staff on work down of legacy AR
- Managed multiple new clients at the same time
- After, 1 ½ years, I was approached by upper management to see if I was interested in becoming a CBO manager. I started that position in May 2021 to current.
- I manage multiple staff billers and multiple clients, CBO AR.
- I have extensive experience in Revenue Cycle, CBO, End to end billing, Receipting in AR, Analytics, Insurance Website roadmaps, and multiple billing software/EHR systems, including: CPSI Thrive, Centriq, some but not fluent in Epic and Cerner
- I have experience in billing software Rycan and SSI
- I stay up to date on current billing guidelines according to insurance company policies
- I stay up to date with CPT codes, HCPCS codes, and HCPCS II codes
- I am not a certified coder, but being in this business for 25+ years, I have knowledge of ICD10 codes
Patient Financial Services
Henry County Health Center
Mt Pleasant, IA
09.1999 - 03.2018
- I worked in an office setting with several other associates
- I work directly with the public in person and on the phone
- Assist patients with up-to-date information about insurance claims, patient accounts, financial assistance options, HIPPA, insurance claims filing, follow up with insurance, correct coding, charging, and prior authorization of services
- Level II Billing lead in the office handling computer mainframe systems, billing systems, reporting systems, training staff, assisting CEO and CFO with contracts, credentialing physicians, website roadmap training
- Worked directly with the three MCO’s provider representatives to assist with resolving issues that arose since the startup of the Community Plan with Iowa Medicaid transition to MCO’s
- Daily receipting and daily balancing of the deposit
- I was a resource for other departments handling coding, cpt coding, training on systems which included Henry County Public Health department and MedSurg, Infusion nursing staff, training to use multiple EHR systems.
- I was instrumental in the training of the HCPH Director when they started billing insurances for their services
- I was handpicked by HCHC Admin to start a Process Improvement Committee alongside five department heads. Implemented Lean Healthcare over a year.
General Operator/Human Resource Assistant
Goodyear Tire and Rubber Co Hose Plant
Mount Pleasant, IA
07.1994 - 03.1999
- Worked in a self-directed environment
- Responsible for set-up of lines in all areas of the plant
- Training and orientation of new hires to include computer, line operation, time cards recording, forklift operation, safety initiatives, production procedures, peer to peer evaluations, ISO9000 champion
Human Resource Assistant/Receptionist
Goodyear Tire and Rubber Co
Mount Pleasant, IA
12.1995 - 06.1996
- Ran the switchboard communications, entered time and attendance, payroll, employee health insurance, and the handling of several other confidential documents
- Assisted Development staff with updating MSDS documents.
- Basic clerical duties
Quality Assurance Inspector
Alaniz and Sons, LLC
Mount Pleasant, IA
09.1990 - 06.1994
- Responsible for inspecting all products and resolving quality issues
- Worked with supervisors and machine operators to assure the best quality products were being made
Line Operator
Motorola, Inc
Mount Pleasant, IA
06.1990 - 09.1990
- Various line operator duties
- College student summer help
Education
CRCS-I,P - CERTIFIED REVENUE CYCLE SPECIALIST
AAHAM/IHA
Mount Pleasant, IA01.2016
CERTIFICATION - STATISTICAL PROCESS CONTROL/QUALITY ASSURANCE
SCC
West Burlington, IA01.1993
COSMETOLOGY - COSMETOLOGY
INSTITUE OF COSMETOLOGY ARTS
Burlington, IA01.1992
High School Diploma - High School Core studies
New London High School
New London, IA05-1990
Skills
- MICROSOFT OFFICE 365
- Microsoft Teams
- Excel
- As400
- QUICKBOOKS
- CPSI/THRIVE-HOSPITAL MAINFRAME SYSTEMS EHR
- RYCAN BILLING SOFTWARE
- SSI-HOSPITAL BILLING SYSTEM
- Epic EHR
- Cerner EHR
- Typing WPM 75
- 10 key
- LEAN HEALTHCARE & Process Improvement
- Business recordkeeping
- Business operations management
- Administrative support
- Contract monitoring
- Expense reporting
- Policy and procedure modification
- Team building
- Training and coaching
- Office management
- Document management
- Credit and collections
- Meeting facilitation
Certification
Certified Revenue Cycle Specialist, Institutional & Physician, August 2007 - Present
Awards
- Career Ladders Award Recipient, Henry County Health Center, 07/01/13, Recognized for demonstrating increasing levels of excellence.
- Career Ladders Award Recipient, Henry County Health Center, 07/01/14
- Career Ladders Award Recipient, Henry County Health Center, 07/01/15
- Career Ladders Award Recipient, Henry County Health Center, 07/01/16
Additionalinformation - Summary
Highly motivated, self-starting, goal-oriented individual with excellent time management skills. Trustworthy, dependable, and team-oriented.
Timeline
CBO (Complete Business Office Manager) Implementation Assistant Manager
TruBridge, Inc.
03.2018 - Current
Patient Financial Services
Henry County Health Center
09.1999 - 03.2018
Human Resource Assistant/Receptionist
Goodyear Tire and Rubber Co
12.1995 - 06.1996
General Operator/Human Resource Assistant
Goodyear Tire and Rubber Co Hose Plant
07.1994 - 03.1999
Quality Assurance Inspector
Alaniz and Sons, LLC
09.1990 - 06.1994
Line Operator
Motorola, Inc
06.1990 - 09.1990
CRCS-I,P - CERTIFIED REVENUE CYCLE SPECIALIST
AAHAM/IHA
CERTIFICATION - STATISTICAL PROCESS CONTROL/QUALITY ASSURANCE
SCC
COSMETOLOGY - COSMETOLOGY
INSTITUE OF COSMETOLOGY ARTS
High School Diploma - High School Core studies
New London High School
Similar Profiles
Todd MeyerTodd Meyer
Product Development Analyst at TruBridgeProduct Development Analyst at TruBridge
Margaret Chapman, MBAMargaret Chapman, MBA
Implementation Professional II at TrubridgeImplementation Professional II at Trubridge
Paula BrannanPaula Brannan
Team Lead at TrubridgeTeam Lead at Trubridge
REGINA DUERREREGINA DUERRE
Program Manager at Balance AutismProgram Manager at Balance Autism
Michael RippleMichael Ripple
Street Maintenance Worker at City Of BurlingtonStreet Maintenance Worker at City Of Burlington