Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Dawn Zaki

Marshall,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Has experience serving on nonprofit boards overseeing budgets and managing projects.

Overview

19
19
years of professional experience

Work History

Kindergarten Teacher

Highlands Latin School
08.2023 - Current
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
  • Developed and implemented individualized educational plans for special needs children.
  • Recognized children's physical, emotional and social needs for personalized support.
  • Observed and assessed student performance and charted progress.
  • Identified characteristics, needs, abilities, and problems of each child through personal interaction and progress reports to optimize approaches.
  • Kept accurate documents about student progress for school and parent records.

Supervisor and Server

Schuler'S Restaurant & Pub
10.2022 - Current
  • Maintained compliance with company policies, objectives, and communication goals.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Claims Representative

Social Security Adminstration
09.2006 - 06.2019
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Managed taking 7 claims a day while fielding 30 plus calls.

Constituent Relations Liaison

US Congressman Joe Schwarz
01.2005 - 06.2006
  • Handled constituent complaints quickly and professionally to restore confidence in their elected official.
  • Maintained comprehensive records of all interactions with Congressional offices, promoting transparency and accountability within the organization.
  • Facilitated press conferences and other outreach events to raise visibility of organization.

Education

Master of Arts - Public Administration

Central Michigan University
Mount Pleasant, MI
05.2007

Bachelor of Arts - Political Science And Government

Albion College
Albion, MI
05.2005

Skills

  • Critical Thinking
  • Organizing and Prioritizing Work
  • Conflict Resolution
  • Behavior Management
  • Crisis Response
  • Team Management
  • Legal Research

Affiliations

  • St. Mary Catholic Church

Timeline

Kindergarten Teacher

Highlands Latin School
08.2023 - Current

Supervisor and Server

Schuler'S Restaurant & Pub
10.2022 - Current

Claims Representative

Social Security Adminstration
09.2006 - 06.2019

Constituent Relations Liaison

US Congressman Joe Schwarz
01.2005 - 06.2006

Master of Arts - Public Administration

Central Michigan University

Bachelor of Arts - Political Science And Government

Albion College

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Dawn Zaki