DAWN ZENNER-GAUDI
Washington,PA
Summary
Seasoned executive with a proven track record at WESBANCO, adept in financial management and cross-functional team leadership. Spearheaded initiatives that consistently exceeded revenue targets through innovative business growth strategies and effective client relationship building. Skilled in MS Office Suite and expert in driving results through strategic planning and staff development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
VP-Director of Retail
COMMUNITY BANK
01.2023 - Current
- Lead the retail sales and service effort for 13 banking centers in PA and WV to include the virtual tellers and call center for the company
- Direct the sales, development and client experience for the branches
- Manage the hiring, succession planning and coaching for the entire retail team
- Collaborates with corporate on defining current suite of consumer deposit products and services, setting deposit rates, as well as branch redesign, ITM deployment, sales training, and all retail strategy/branch optimization
Market President
WESBANCO
01.2008 - 01.2023
- Lead marketing activities to increase revenue/market share by building a strong prospecting and sales culture which focuses on a broad array of products to include credit and treasury services
- Manage and maintain an active deposit portfolio of $4.5 billion in assets (directly and indirectly) through banking center managers, commercial bankers and various lines of business
- Managed and maintained a commercial portfolio of $500MM
- Ensure credit quality of the market’s loan portfolio – adhere to established credit limits and monitor credit performance of the lending staff
- Oversee credit administration at the market level – monitor credit quality, past due credits, non-performing loans, and loan servicing
- Managed over 300 team members and lead the succession planning for the market resulting in over 50 internal promotions in the past 5 years
- Consistently maintained the number one position in the entire company by producing over $50MM for the market and exceeded total budget for the last 5 years
- Grew deposits year over year by $90 to $120MM on average
- Grew loans year over year by $4 to $10MM on average
Senior Vice President, Regional Sales & Service
WESBANCO
01.2006 - 01.2008
- Created products, services and programs for the Bank in collaboration with multiple divisions such as Human Resources, Marketing, Retail and Procurement
- Developed new business initiatives and conducted multiple relationship building workshops to over 60 banking centers for the company
- Developed aggressive marketing plans and company DDA/Lending campaigns while maintaining a consistent calling program each one of over 9 markets within 5 states
- Orchestrated company top revenue annual team meeting, golf outings, college tabling events, after-hour chamber functions etc
- Position required extensive travel throughout the tri-state area in order to develop and lead the retail effort on behalf of the bank
- Created, and managed the results/recognition for over 20 DDA and Loan campaigns resulting in an average of 8,000 new relationships per market
- Created the company Perks at Work program/service for the company
- Created the Company four-star recognition program
- Created the Company Presidents Club (circle of excellence)
Director, Human Resources
SAKS FIFTH AVENUE
- Managed all areas of performance, training & development, compensation, AR, payroll, incentive plans, selling cost, benefits and corporate policy for executive leaders
- Established credibility as a trusted advisor regarding all HR-related issues
- Maintained and directed all areas of workman’s compensation, OHSA FMLA, MLOA, LOA, risk management, and P&L encompassing 250 sales associates and a $30 million volume payroll
Director, Internal Development (Human Resources Corporate Office)
AMERICAN EAGLE OUTFITTERS
Warrendale, PA
- Ensured the company had adequate/qualified personnel to meet the succession requirements of the organization
- Coordinates and administers on-going training activities among individuals and teams to achieve organization's goals and objectives
- Created a climate designed to support and encourage training and development
- Provides internal consulting and arranged for external education/training
- Performed research and assessments on the training need of the company
Director of Training & Regional Recruitment
VICTORIA SECRET SHOPS
Education
Bachelor of Fine Arts -
POINT PARK UNIVERSITY
Pittsburgh, PASkills
- MS Office Suite
- HTML
- Visio
- Lotus Notes
- Recruiting and hiring
- Market trends and analysis
- Profit objectives
- Business storytelling
- Training and mentoring
- Recruiting and interviewing
- Customer service
- Mergers and acquisitions
- Sales leadership
- Financial management
- Cross-functional team leadership
- Critical thinking
- Corporate communications
- Results-driven
- Customer education
- Client relationship building
- Business growth and marketing strategies
- Account management
- Human resources
- Performance monitoring and evaluation
- OKRs and kpis
- Strategic planning
- Revenue cycle management
- Team leadership
- Presentations
- Relationship building
- Policy and procedure development
- Negotiation and persuasion
- Staff development
- Coaching and mentoring
- Business development
- Staff recruiting and retainment
- Metrics tracking
- Customer prospecting
- Event networking
- Staff training
- Process improvement
- Product demonstrations
- Corporate branding
- Decision-making
Certification
- DEVELOPMENT DIMENSIONS INTERNATIONAL (DDI), Pittsburgh, PA, Full Certification: Facilitator
- DEVELOPMENT DIMENSIONS INTERNATIONAL (DDI), Pittsburgh, PA, Full Certification: Targeted Selection
Timeline
VP-Director of Retail
COMMUNITY BANK
01.2023 - Current
Market President
WESBANCO
01.2008 - 01.2023
Senior Vice President, Regional Sales & Service
WESBANCO
01.2006 - 01.2008
Director, Human Resources
SAKS FIFTH AVENUE
Director, Internal Development (Human Resources Corporate Office)
AMERICAN EAGLE OUTFITTERS
Director of Training & Regional Recruitment
VICTORIA SECRET SHOPS
Bachelor of Fine Arts -
POINT PARK UNIVERSITY
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