DAWN ZINGONE
Kissimmee,FL
Summary
Highly-motivated employee with the desire to take on new challenges. With 20+ years of customer service, strong management work ethic, adaptability and exceptional interpersonal skills.
Overview
18
18
years of professional experience
Work History
Property Manager
Oak Plantation
Kissimmee, FL
06.2022 - 06.2023
- Handling resident complaints and expedited maintenance requests
- Inspecting properties regularly to identify deficiencies and schedule repairs
- Collecting monthly assessments, rental fees, deposits and payments
- Updating tenant and unit information to keep current in housing database
- Preparing tenant paperwork processing and verification
- Working with vendors bids for repairs, renovation and general maintenance
- Exercising direct supervision over property staff
- Receive, log and distribute mail and packages to tenants and staff.
Director of Operations
Oak Plantation Resort
Kissimmee, FL
04.2005 - 06.2022
- Established operational guidelines and identified opportunities for improvement
- Enhanced customer service and satisfaction through policy and procedural changes
- Worked and Managed all areas of the resort, Front desk, Housekeeping, Reservation/ owner services, Food & Beverage, Engineering, Activities, Accountant, Payroll and Tiki Bar Certified CPO, Pool class - [2018]
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations
- Work one-on-one with guests and owners to assure a positive experience
- Built relationships with service vendors and negotiated management and service contracts
- Trained reservations team to swiftly respond to email room bookings and keep room inventories accurate
- Utilized Channel Manager for internet inventory control
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Worked with RCI,Interval International and Concord to assist Owners with timeshare exchanges
- Knowledge of SPI timeshare software
- Check-ins and Check-outs
Skills
- Attentive to details
- Computer skills -Word, Mas90
- Problem Solving and Leadership skills
- Able to multi-task and work well in fast pace
- Maintenance Oversight
- Excellent communication skills
- Customer service
Timeline
Property Manager
Oak Plantation
06.2022 - 06.2023
Director of Operations
Oak Plantation Resort
04.2005 - 06.2022
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