DAWN ZITANI
Forked River,NJ
Summary
Energetic Practice Manager offering wealth of experience in patient relations and personnel management. Well-versed in inventory control and supply ordering. Looking for exciting role managing busy medical practice.
Overview
28
28
years of professional experience
Work History
Practice Manager
Atlantic Coast Rheumatology/RWJBH Medical Group
01.1997 - Current
- Coordinate employees and patient scheduling
- Supervised team of 15 office personnel.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Successfully negotiated client contract renewals to create increased revenue.
- Manage payroll timecard processing and providing biweekly paychecks to staff
- Organize supply orders, keeping inventory, management strategies
- Medical administration procedure and guidelines
- Clinical research full capacity of regulatory and clinical management of pharmaceutical trials in process
- Experienced with Nextgen and Epic EMR system
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Addressed and remedied all patient or team member issues.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated closely with patients, ensuring medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Skilled at working independently and collaboratively in a team environment.
Certified Medical Assistant
University of Pennsylvania Healthcare System
01.1996 - 01.1997
- All aspect of front desk operation
- Pap smear
- Breast exam
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Venipuncture
- EKG
- IM injections
- Vaccinations
- Sigmoidoscopy procedure
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Certified Medical assistant -
Star Technical Institute
1996
No Degree - Health Administrative
Ocean County College
Toms River, NJ1991
Skills
- Electronic Health Records Systems
- Office Production Evaluation
- Supply Ordering
- Accounts Payable and Receivable
- Inquiry Requests
- Critical Thinking
- Managing Practice Operations
- Resource Management
- Policy and Procedure Development
- Practice Management
- Medicare Compliance
Accomplishments
- OSHA-current
- CPR/BLS current
- NRCMA 1996
- Certification course on placing and maintaining sterile technique for intravenous therapy for Remicade-2002
- Investigator training -2001
- Clinical Research-20+ trials
- BioMeritus Vidas Instrument 1996-Training on how to perform CBC and CMP with compliance
Timeline
Practice Manager
Atlantic Coast Rheumatology/RWJBH Medical Group
01.1997 - Current
Certified Medical Assistant
University of Pennsylvania Healthcare System
01.1996 - 01.1997
Certified Medical assistant -
Star Technical Institute
No Degree - Health Administrative
Ocean County College
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