Dawn Zolno
Paducah,Kentucky
Summary
Detail-oriented Accounts Receivable Specialist and Administrative Professional with over 15 years of experience in financial operations, collections, and customer service. Proven track record of increasing collection rates, managing high-volume transactions, and maintaining strong client relationships. Skilled in fast-paced, goal-oriented environments with expertise in accounting systems and cross-functional collaboration. Helped my husband run his automotive restoration business.
Overview
15
15
years of professional experience
Work History
Accounts Receivable / Administrative Assistant / Customer Service
Top Shelf Packaging
Cerritos, CA
07.2018 - 09.2025
- Managed and processed outstanding accounts receivable, achieving an average 85% annual recovery rate
- Collaborated with sales and senior management to improve collections, resulting in a 90% increase in successful recoveries
- Processed multi-million-dollar transactions using QuickBooks with high accuracy and timeliness
- Resolved collection issues while maintaining strong customer satisfaction
- Handled account adjustments, discrepancies, short payments, and reconciliations
- Managed inbound/outbound customer communications and maintained assigned accounts
- Oversaw office supply procurement and administrative support tasks
- Performed general office duties including answering phones, mail distribution, and executive support
Accounts Receivable Specialist
Consolidated Design West
Anaheim, CA
04.2015 - 07.2018
Accounts Receivable Specialist
DDS Legal Services, Inc.
Costa Mesa, CA
02.2013 - 04.2015
HR / Administrative Assistant / Documentation Specialist
Dynalloy, Inc.
Irvine, CA
06.2010 - 03.2012
Education
Upper Secondary Education - undefined
La Mirada High School
Skills
- Accounts Receivable & Collections
- Account Reconciliation
- QuickBooks
- MAS90/Sage
- Customer Service & Client Relations
- Financial Reporting & Data Analysis
- Administrative Support
- Process Improvement
- Microsoft Office Suite
Timeline
Accounts Receivable / Administrative Assistant / Customer Service
Top Shelf Packaging
07.2018 - 09.2025
Accounts Receivable Specialist
Consolidated Design West
04.2015 - 07.2018
Accounts Receivable Specialist
DDS Legal Services, Inc.
02.2013 - 04.2015
HR / Administrative Assistant / Documentation Specialist
Dynalloy, Inc.
06.2010 - 03.2012
Upper Secondary Education - undefined
La Mirada High School