Dawn Zurro
Clinton Township,MI
Summary
Reliable professional with experience in logistics, retail management, and banking operations. Strong in records review, cash reconciliation, and inventory control, with a consistent focus on accuracy and service. Ready to support efficient operations and strong customer outcomes.
Overview
18
18
years of professional experience
Work History
Operations Assistant
Maersk
Romulus, Michigan
04.2021 - Current
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Tracked Maersk bookings, updates, and milestones across operational systems.
- Liaised with Maersk carriers, terminals, and warehouses for daily handoffs.
- Coordinated the delivery of products or services to customers in a timely manner.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Prepared Maersk customer correspondence for schedule changes and service requests.
- Reviewed Maersk files for accuracy, completeness, and shipment status.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Answered work phones and routed correspondence to correct parties.
- Maintained a positive working relationship with fellow staff and management.
Merchandiser
Jacent
Warren, MI
04.2020 - 04.2021
- Executed Jacent merchandising visits across assigned stores following planogram guidelines.
- Built and refreshed product displays using Jacent brand standards.
- Checked pricing, labels, and signage for accurate in-store merchandising.
- Stocked seasonal and everyday products on shelves, endcaps, and displays.
- Replaced out-of-stock items and organized backroom inventory for store presentation.
Lead Teller
Chase
Troy, MI
02.2018 - 04.2020
- Trained tellers on chase procedures and service standards to enhance customer experience.
- Processed deposits, withdrawals, transfers, and loan payments for chase customers.
- Reviewed transactions for accuracy, fraud prevention, and compliance requirements.
- Identified possible fraud risks and suspicious activity within branch financial accounts.
- Resolved customer concerns with clear communication and professional support.
- Balanced cash drawers and checked branch vault cash.
- Reconciled teller records and reported discrepancies to branch management.
- Facilitated branch sales by referring customers to chase bankers for additional services.
- Assisted chase branch teller line with daily cash tasks to ensure smooth transactions.
- Balanced bank vault cash for daily withdrawals and deposits.
- Processed customer check orders efficiently, placed stop payment requests, and handled special customer services.
Store Manager
Sally Beauty
Rochester, MI
06.2008 - 02.2018
- Helped with Sally Beauty store operations, staffing coverage, and daily sales floor activity.
- Trained associates on beauty products, customer service, and store policies.
- Resolved customer concerns and guided product selection to enhance customer satisfaction and drive sales.
- Resolved customer complaints in a timely manner.
- Coordinated employee shift schedules to ensure adequate staffing coverage throughout store hours.
- Created weekly work schedules for store personnel.
- Supervised cash handling, register accuracy, and daily bank deposits.
- Assisted with cash handling, register accuracy, and daily bank deposits.
- Monitored inventory, replenished stock, and organized backroom supply levels.
- Tracked inventory, restocked shelves, and organized backroom supplies to maintain stock levels and ensure product availability.
- Managed inventory tracking and physical inventory counts to reduce loss.
- Oversaw inventory management through cycle counts and audits to minimize shrinkage and ensure accurate stock levels.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
Education
GED -
Lake Orion
Lake Orion, MI01-1992
Skills
- Logistics management
- Operations coordination
- Inventory control
- Data analysis
- Financial reporting
- Schedule coordination
- Quality assurance
- Microsoft Excel
- Customer service
- Problem solving
- Time management
- Detail orientation
- Team collaboration
- Effective communication
Timeline
Operations Assistant
Maersk
04.2021 - Current
Merchandiser
Jacent
04.2020 - 04.2021
Lead Teller
Chase
02.2018 - 04.2020
Store Manager
Sally Beauty
06.2008 - 02.2018
GED -
Lake Orion