Dawna Gray

Work History

Housekeeping Room Attendant

Best Western Hotel

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.

Sales Associate

Pet Station

02.2021 - 10.2024

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Collaborated with team members to achieve monthly sales targets.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Sales Associate

Grocery Outlet Bargain Market

10.2016 - 01.2021

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Collaborated with team members to achieve monthly sales targets.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Sales Associate

Grocery Outlet Bargain Market

02.2011 - 07.2013

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Summary

Overview

Work History

Housekeeping Room Attendant

Sales Associate

Sales Associate

Sales Associate

Education

GED - General Studies

Skills

Timeline

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