Summary
Overview
Work History
Education
Skills
Timeline
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Dawna Harris

Prescott,AZ

Summary

Dynamic Dental Office Manager with proven success at Leon L. Wachtel, D.D.S., enhancing revenue through optimized billing and effective patient relations. Skilled in treatment planning and HIPAA compliance, I foster strong team collaboration and maintain a welcoming environment, achieving significant improvements in patient satisfaction and operational efficiency.

Experienced with dental office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Proficient in scheduling, patient relations and office administration.

Overview

35
35
years of professional experience

Work History

Dental Office Manager

Leon L. Wachtel, D.D.S.
05.2010 - 04.2025
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.

Dental Office Manager /Dental Assistant

John R. Johnston, D.D.S.
01.1990 - 06.2006
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.

Education

Associate of Arts -

Yavapai College
Prescott, AZ
05-1991

Kingman High School
Kingman, AZ
06-1989

Skills

  • Dental office management
  • Insurance billing
  • Treatment Planning
  • Schedule management
  • Patient relations
  • Payment plans
  • HIPAA compliance
  • Employee training
  • Professional and courteous
  • Teamwork and collaboration
  • Staff management
  • Financial management

Timeline

Dental Office Manager

Leon L. Wachtel, D.D.S.
05.2010 - 04.2025

Dental Office Manager /Dental Assistant

John R. Johnston, D.D.S.
01.1990 - 06.2006

Associate of Arts -

Yavapai College

Kingman High School

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Dawna Harris