Summary
Overview
Work History
Education
Skills
Timeline
Server

Dawna Lozier

Danbury,WI

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Have experience in the marketing of the venues and fresh ideas! Excited to start a new and exciting path!! Willing to learn and acknowledge a new environment.

Overview

32
32
years of professional experience

Work History

Bartender

The Rec
Danbury, WI
05.2021 - 08.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Supervisor of Dinning Room

St. Croix Casino
09.2018 - 09.2021
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Created new strategies for improving customer service standards within the organization.
  • Organized special events such as company picnics or holiday parties for employees.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.

Fishbowl Bar and Grill

Brooke and Burl Johnson
Danbury, WI
03.2017 - 07.2021
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Stocked ice bins and coolers as needed throughout shift.
  • Resolved customer complaints in a professional manner.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Beverage Manager

St. Croix Casinos
Danbury, WI
01.2021 - 06.2021
  • Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
  • Assisted in the selection of suppliers to ensure quality products at competitive prices.
  • Negotiated contracts with distributors and vendors to secure discounts on purchases.
  • Tracked sales data to identify trends in customer preferences.
  • Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.
  • Conducted training sessions for staff members on proper handling and service of alcohol drinks.
  • Created promotional campaigns to increase awareness of specialty cocktails, wines, beers.
  • Organized special events such as wine tastings or cocktail competitions.
  • Monitored stock levels and placed orders when necessary to maintain adequate supplies.
  • Analyzed financial reports regularly to determine profitability of menu items.
  • Reviewed customer feedback regarding beverage selections and responded accordingly by making changes or additions as needed.
  • Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
  • Established standards for responsible alcohol service by educating staff on policies regarding identification checks and refusals of service.
  • Identified cost savings opportunities through analysis of purchasing practices and negotiations with vendors.
  • Prepared weekly schedules for bartenders according to business needs while maintaining labor costs within budget guidelines.
  • Performed regular inspections of bars and lounges areas ensuring cleanliness standards were met.
  • Attracted, recruited and trained new employees.
  • Preserved excellent levels of internal and external customer service.
  • Set daily and weekly cleaning and equipment maintenance schedules.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Beverage Manager

St. Croix Casinos
Danbury, WI
06.1992 - 01.2016
  • Negotiated contracts with distributors and vendors to secure discounts on purchases.
  • Tracked sales data to identify trends in customer preferences.
  • Assisted in the selection of suppliers to ensure quality products at competitive prices.
  • Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.
  • Conducted training sessions for staff members on proper handling and service of alcohol drinks.
  • Monitored stock levels and placed orders when necessary to maintain adequate supplies.
  • Organized special events such as wine tastings or cocktail competitions.
  • Reviewed customer feedback regarding beverage selections and responded accordingly by making changes or additions as needed.
  • Analyzed financial reports regularly to determine profitability of menu items.
  • Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
  • Established standards for responsible alcohol service by educating staff on policies regarding identification checks and refusals of service.
  • Researched emerging trends in the industry such as craft beers or specialty cocktails in order to stay current with changing consumer tastes.
  • Identified cost savings opportunities through analysis of purchasing practices and negotiations with vendors.
  • Prepared weekly schedules for bartenders according to business needs while maintaining labor costs within budget guidelines.
  • Attracted, recruited and trained new employees.
  • Performed regular inspections of bars and lounges areas ensuring cleanliness standards were met.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Set daily and weekly cleaning and equipment maintenance schedules.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained new employees to perform duties.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved problems or concerns to satisfaction of involved parties.

Education

Some College (No Degree) - Health And Human Services

UWS
Superior WI

Some College (No Degree) - Human Resources Management

Northwood Technical College
Superior, WI

Skills

  • Licensed (CFPM just expired willing to re-take)
  • Serve Safe Certificate
  • TIPS Certified (Training For Intervention Procedures)
  • Bartender License
  • OSEA safest Training
  • Transaction Management
  • Basic accounting
  • Beverage Preparation
  • Health codes compliance
  • Menu Memorization
  • Food Service
  • Handling Difficult Customers
  • New Hire Training
  • Marketing and sales experience
  • Engaging personality
  • Team training and development
  • Courteous
  • Excellent judgment
  • Sales expertise
  • Extensive spirits knowledge
  • Outstanding customer service
  • Able to stand and Work without breaks

Timeline

Bartender

The Rec
05.2021 - 08.2024

Beverage Manager

St. Croix Casinos
01.2021 - 06.2021

Supervisor of Dinning Room

St. Croix Casino
09.2018 - 09.2021

Fishbowl Bar and Grill

Brooke and Burl Johnson
03.2017 - 07.2021

Beverage Manager

St. Croix Casinos
06.1992 - 01.2016

Some College (No Degree) - Health And Human Services

UWS

Some College (No Degree) - Human Resources Management

Northwood Technical College

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Dawna Lozier