Dawna Marsh
Summary
Accomplished and results-driven Sales Professional with a decade of experience in cultivating robust vendor relationships and spearheading community involvement initiatives with a passion for the dynamic and historic landscape of Williamsburg and the surrounding area. Recognized consistently delivering exceptional performance and maintaining the highest standards of professionalism. Backed by a Bachelor of Science in Multidisciplinary Studies, I am a performance-oriented leader known for strategically driving projects and surpassing profit targets.
My track record reflects a tenacious approach to managing projects, employing a blend of strategic and analytical methodologies to resolve challenges while consistently attracting customers and achieving revenue goals. Proficient in identifying and understanding the needs of individuals and groups as well as both civilian and military travelers, I excel in uncovering untapped revenue opportunities. Thriving in fast-paced environments, I bring a unique blend of expertise in sales, relationship management, and an acute business acumen to drive sustained success within the tourism sector.
Overview
24
24
years of professional experience
Work History
Inside Sales
Beacon Building Products
07.2022 - Current
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Grew personal accounts 30% over the previous year.
- Created marketing materials based on company provided guidance to increase customer interaction.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Listened to customer needs and desires to identify and recommend optimal products.
- Exceeded personal sales goals by 200% during the fiscal year.
Assistant Director
BurgGigs (757livemusic.com)
02.2020 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed a calendar schedule to include all music and entertainment that is advertised (for free) with our company to assist both locals and visitors alike to find activities to attend in the greater Williamsburg area with the intention of driving tourism.
- Collaborate with venues to assist in acquiring talent to entertain patrons and drive business.
- Assist local artists with marketing their crafts through scheduling, photography and social media driven announcements.
- Have accomplished a growth rate of 1000 organic followers per year since establishment on Facebook
- Created and updated physical records and digital files to maintain current, accurate, and up to date documentation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Service Representative
AMERICAN PRIDE AUTOMOTIVE
10.2021 - 07.2022
- Managed schedule and office for busy automotive shop with 5 technicians
- Offered advice and assistance to customers, paying attention to special needs or wants, to include recommendations for where to stay and what to do around the area.
- Oversaw customer transportation needs when vehicles were out of service,
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained and managed customer files and databases.
Senior Operations Assistant
DIRECT TOOLS FACTORY OUTLET
09.2018 - 07.2022
- Managed product movement within the store for online purchases; initiated contact with customers for product pick-up and developed an internal system for tracking products retrieved from the store
- Monitored store inventory, forecasted inventory requirements, received & inventoried new product, and created in-store displays that optimized sales; maintained accountability for $2M in store inventory
- Established safety standards for customers and sales staff that ensured compliance with accessibility laws and the new health requirements associated with COVID-19.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Built relationships with external stakeholders to establish seamless operations.
Department Manager
ACE PENINSULA HARDWARE
11.2020 - 08.2021
- Monitored store inventory, forecasted inventory requirements, received & inventoried new product, and created in-store displays that optimized sales; maintained accountability for $10M in store inventory
- Established safety standards for store vehicle maintenance and equipment service.
- Developed internal protocols and standards that increased sales and productivity while reducing shrink in custom paint.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Travel and Operations Management
INSTANT TEAMS
05.2019 - 08.2020
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Set up domestic and international flights for staff and contractors.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Managed a remote team of 25 technicians that provided 24-hour cybersecurity call center support for clients; implemented training programs for new team members, wrote standard procedures that met client requirements, and provided end to end analysis for client on-boarding
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Representative
Horizon Airlines
10.1999 - 08.2001
- Handled large group reservations and managed destination coordination.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sought ways to improve processes and services provided.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Bachelor of Science - Multi-/Interdisciplinary Studies
Liberty University
Lynchburg, VAEntrepreneurial Studies
Florida State University
Florida 03.2018
Skills
- Sales and Marketing Initiatives
- Opportunity Identification
- Client Relationship Management
- Corporate Travel
- Organizational Communication
- Social Media
- Event Planning
- Contract Management
Volunteer Work
Devoted 10 years as a dedicated Veterans Advocate, passionately committed to supporting and championing the rights and well-being of our honored veterans. Committed to providing crucial assistance and advocacy, offering unwavering support in navigating services, benefits, and resources. Engaged in various initiatives aimed at promoting awareness, education, and community involvement in veteran-related issues; to include having testified before congress and worked to implement change in the way mental health is handled by the VA Hospital System nationally.
Timeline
Inside Sales
Beacon Building Products
07.2022 - Current
Service Representative
AMERICAN PRIDE AUTOMOTIVE
10.2021 - 07.2022
Department Manager
ACE PENINSULA HARDWARE
11.2020 - 08.2021
Assistant Director
BurgGigs (757livemusic.com)
02.2020 - Current
Travel and Operations Management
INSTANT TEAMS
05.2019 - 08.2020
Senior Operations Assistant
DIRECT TOOLS FACTORY OUTLET
09.2018 - 07.2022
Customer Service Representative
Horizon Airlines
10.1999 - 08.2001
Bachelor of Science - Multi-/Interdisciplinary Studies
Liberty University
Entrepreneurial Studies
Florida State University