Summary
Overview
Work History
Education
Skills
Timeline
Dawna McCloud

Dawna McCloud

Anderson,IN

Summary

Accomplished healthcare professional with extensive experience in patient care and medical office management, notably at Nightingale Home Health Services. Demonstrates exceptional teamwork, collaboration, and leadership skills, enhancing patient satisfaction and office efficiency. Skilled in charting assembly and insurance verification, with a proven track record of promoting patient independence and dignity.

Overview

14
14
years of professional experience
18
18
years of post-secondary education

Work History

DSP

ResCare Residential Services
02.2024 - 08.2024


  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Charting

CNA / CHHA

LEL Home Care Services
10.2015 - 07.2024


  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Charting

CNA / CHHA

Union Home Health
04.2021 - 04.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Varies charting

CNA / CHHA

Nightingale Home Healthcare Inc.
10.2012 - 08.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

CNA

Countryside Village Retirement Community Inc.
09.2011 - 08.2012
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Help residents on rehab unit, coming from various surgical procedures

Medical Office Specialist Extern

Dr. Bertram Graves, Cardiovascular and IM
03.2010 - 04.2010
  • Organized patient referrals to specialists, coordinating appointments and sharing relevant medical information as necessary.
  • Facilitated seamless communication between healthcare providers by transcribing physician notes into clear written documentation using proper medical terminology.
  • Managed medical records with a high degree of organization, ensuring easy access for healthcare providers.
  • Enhanced patient understanding of medical procedures and treatment plans by providing clear explanations in a compassionate manner.
  • Improved payment collection rates through diligent follow-up calls with patients regarding outstanding balances.
  • Maintained accurate inventory of office supplies, ordering new materials as needed to prevent disruptions in daily operations.
  • Collaborated with team members on various projects to enhance overall office productivity and effectiveness.

Education

Nurse Aide Training Center, Indianapolis, IN
11.2007 - 05.2025
  • CNA Certificate is current
  • CHHA Certificate is Current
  • CPR is current as well

Certificate of Technical Studies - Medical Office Specialist ( MOS )

Kaplan College, Indianapolis, IN
04.2010


  • GPA 3.96
  • Director's List
  • Highest Honors
  • Perfect Attendance
  • National Tech. Honors Society

High School Diploma -

Ben Davis High School, Indianapolis, IN
05.2009

GPA 3.77


Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Dependable and Responsible
  • Time Management
  • Charting Assembly & Filing
  • Insurance Verification
  • Leadership skills

Timeline

DSP - ResCare Residential Services
02.2024 - 08.2024
CNA / CHHA - Union Home Health
04.2021 - 04.2024
CNA / CHHA - LEL Home Care Services
10.2015 - 07.2024
CNA / CHHA - Nightingale Home Healthcare Inc.
10.2012 - 08.2015
CNA - Countryside Village Retirement Community Inc.
09.2011 - 08.2012
Medical Office Specialist Extern - Dr. Bertram Graves, Cardiovascular and IM
03.2010 - 04.2010
Nurse Aide Training Center - ,
11.2007 - 05.2025
Kaplan College - Certificate of Technical Studies, Medical Office Specialist ( MOS )
Ben Davis High School - High School Diploma,
Dawna McCloud