Dawna Pehargou
Tracy,CA
Summary
Results-oriented store manager with expertise in operational efficiency and customer satisfaction. Led initiatives in sales analysis and budgeting, achieving significant growth. Developed high-performing teams through effective operations management and personnel development.
Overview
6
6
years of professional experience
Work History
General manager
Staples
Pinole, California
02.2025 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations to ensure efficient workflow and customer satisfaction.
- Oversaw employee performance and provided coaching to enhance team productivity.
- Analyzed sales trends to inform strategic decisions and optimize merchandising practices.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Store Manager
PetSmart Charities
Vallejo, CA
04.2020 - 02.2025
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Evaluated customer feedback to implement operational improvements and enhance satisfaction.
- Evaluated store operations to identify areas for improvement. of the store's departments.
- Analyzed financial statements and sales reports to evaluate productivity and goal achievement.
- Assessed employee performance and identified gaps to implement corrective actions.
- Prepared monthly reports on sales figures, expenses, profits.
Skills
- Operations management
- Store oversight
- Inventory management
- Operational budgeting
- Sales analysis
- Performance metrics
- Strategic thinking
- Personnel development
- Employee coaching
- Leadership training
- Team collaboration
- Relationship management
- Culture enhancement
- Time management
Timeline
General manager
Staples
02.2025 - Current
Store Manager
PetSmart Charities
04.2020 - 02.2025