Dawna R. Twyman
Inwood,USA
Summary
Motivated professional with a strong skill set and proven reliability in workplace environments. Experienced Health Technician providing diverse services to clients, supporting registered nurses and physicians in delivering high-quality patient care. Recognized for adaptability and eagerness to learn, contributing to effective team dynamics and superior patient outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
DOM HEALTH TECH, CERTIFIED NURSING ASSISTANT GS 6.6
DEPARTMENT OF VETERANS AFFAIRS
Martinsburg, WV
02.2019 - Current
- Provide one-on-one support for veterans, assisting with bathing, and companionship.
- Conduct orientations for new admissions to residential living.
- Enter information into CPRS, VISTA, and Caribou systems, maintaining accurate patient records.
- Scan and document sensitive patient data in compliance with Privacy Act provisions.
- Analyze situations to determine decision-making needs, or escalate issues to a higher authority.
- Supervise veterans' access to medical, educational, and recreational appointments, ensuring organization and support.
- Document daily interactions and updates in medical records, facilitating ongoing care assessments.
- Collaborate with emergency personnel to coordinate timely interventions in crisis situations.
- Manage medical equipment, and ensure proper maintenance and functionality.
- Provide direct patient care and support in medical and therapeutic settings.
- Assist healthcare professionals with the examinations and treatments of veterans.
- Collaborate with multidisciplinary teams to enhance patient care delivery.
- Conduct vital sign assessments and report findings to medical staff promptly.
- Collect specimens for testing, such as urine, or sputum samples.
- Record patient vital signs, documenting information in medical charts.
- Respond quickly and with deep care for patients to build trust and rapport.
- Maintain confidential documentation of patient information to stay compliant with federal regulations.
- Observe and report changes in patient condition to the supervisory and nursing team.
ARC OF WASHINGTON COUNTY
07.2012 - 04.2019
- Total care of special needs adults feeding bathing, companionship for elderly and family.
- Gave medication, transport, and house lead.
- Provides continuous supervision of patients in a group residential community setting.
- Supervised and assisted patients with getting to and organizing medical, educational, spiritual, vocational, and recreational appointments.
- Assists patients/residents in the performance of self-help, grooming and hygiene, clothing care, meal planning and preparation, housekeeping, and other activities of daily living.
- Works efficiently with individuals with disabilities, psychiatric, and/or psychological issues or concerns.
- Directly interacts with residents, monitored health care and safety of patients.
- Recognizes behavioral changes due to mental health issues, medications, and/or substance abuse issues.
- Works collaboratively with emergency personnel to coordinate services and respond to emergency situations.
- Reports all safety incidents to appropriate leadership members or emergency personnel.
- Adheres to all HIPAA rules and regulations regarding safeguarding residents’ confidential information.
- Follows through with administrative tasks associated with incidents.
- Looks up appointments in medical records.
- Utilizes computerized system to process intakes and discharge of residents.
- Continually enters data, modifies data, and extracts data into database to update medical records and write progress notes.
- Utilizes technical skills to document interactions, reviews pass status, bed statuses, updates bed reports, etc.
- Actively prepares and participates in routine audits of medical records and continual safe health care activities.
- Visually inspects living quarters, rooms, and common areas to maintain a clean and safe living environment free from contraband.
- Works with multidisciplinary medical staff to ensure all the health care needs of residents were met.
- Conducts orientations to residential living.
- Perform breathalyzers on a routine basis.
Customer Service
Boost Mobile
09.2004 - 07.2012
- Created contracts and entered data into systems to ensure accuracy and efficiency.
- Provided excellent customer service to library patrons.
- Assisted with training new customer service representatives.
- Implemented strategies for improving customer service processes.
- Developed and implemented customer service policies to ensure quality customer service.
- Greeted incoming customers and provided customer service support.
- Greeted customers, answered questions and provided customer service.
- Posted payments into electronic systems to maintain financial records.
- Interacted directly with clients to increase sales, answer inquiries, and resolve issues.
- Developed employee schedules, optimizing workforce allocation for operational needs.
- Conducted interviews for new hires to select qualified candidates.
- Prepared payroll to ensure timely compensation for employees.
Education
Master’s - Human Resources with a concentration in Life Coaching
Liberty University
12.2020
BSA - English Minor in Education
Shepherd University
12.2013
High School Diploma -
Martinsburg Senior High School
Martinsburg, WV06.1987
Master of Arts - Counseling Psychology
Regent University
Virginia Beach, VASkills
- Communication skills
- Record management
- Patient documentation
- Vital sign assessment
- Medical equipment maintenance
- CPRS data entry
- Patient supervision
- Emergency response coordination
- Knowledge of HIPAA regulations
- Collaboration with healthcare teams
- Problem solving
- Attention to detail
- Adaptability in crises
- Healthcare software proficiency
- Clinical support
- Room restocking
- HIPAA compliance
- Laboratory procedures
- Electronic documentation
- Medical equipment operation
- Patient care
- Clinical documentation
- ADL assistance
- Behavioral health
- Recordkeeping and documentation
- Task prioritization
- Professional bedside manner
- Qualified in patient transport
- Caregiver support
- Test administration
- Technical proficiency
- Crisis management
- Organizational skills
- Medical terminology
- BLS and first aid certification
- Certified nursing assistant
- CPRS expertise
- Vista software knowledge
- Customer service excellence
- Health care SOPs
Brand Statement
A motivated intellectual person with the foundation of skills necessary to excel in the workplace. Recognized for being contentious, dependable, and reliable. Energetic and enthusiastic to enter the world of work. I am extremely adaptable and eager to learn new skills and gain new experiences.
Certification
Certified Nursing Assistant
Affiliations
Assistant Teen Choir Director
Timeline
DOM HEALTH TECH, CERTIFIED NURSING ASSISTANT GS 6.6
DEPARTMENT OF VETERANS AFFAIRS
02.2019 - Current
ARC OF WASHINGTON COUNTY
07.2012 - 04.2019
Customer Service
Boost Mobile
09.2004 - 07.2012
Master’s - Human Resources with a concentration in Life Coaching
Liberty University
BSA - English Minor in Education
Shepherd University
High School Diploma -
Martinsburg Senior High School
Master of Arts - Counseling Psychology
Regent University