Dawna St Francis

• Operated hand tools and machinery for various construction tasks.
• Assisted in site preparation and cleanup for safe work environments.
• Followed safety protocols to minimize risks during labor activities.
• Collaborated with team members to complete projects efficiently.
• Loaded and unloaded materials, ensuring proper handling techniques.
• Maintained equipment by conducting routine inspections and basic repairs.

Supported skilled tradespeople by providing necessary tools and materials promptly.

• Managed daily operations of equine facility, ensuring high standards of care and safety.
• Developed and implemented training programs for staff on horse handling and stable maintenance.
• Coordinated scheduling of riding lessons and events, optimizing resource allocation and participant engagement.
• Oversaw equipment maintenance, ensuring operational readiness and compliance with safety regulations.
• Established relationships with clients to enhance service satisfaction and foster community involvement.
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Kept all building areas and equipment functional and well-organized to promote business performance.

• Developed financial strategies to optimize operational efficiency and budget management.
• Led financial forecasting and analysis to support organizational goals and decision-making.
• Managed compliance with healthcare regulations and financial reporting standards.
• Oversaw budget preparation, ensuring alignment with strategic objectives and resource allocation.
• Implemented cost-control measures that enhanced financial performance across departments.
• Collaborated with executive leadership to drive revenue growth through innovative financial solutions.
• Mentored finance team, fostering professional development and enhancing operational capabilities.
• Analyzed financial data to identify trends, providing actionable insights for senior management decisions.
• Guided company growth by securing financing options and negotiating favorable credit terms with banks and investors.
• Trained and mentored finance team members, fostering a culture of continuous improvement and professional development within the department.
• Negotiated contracts with vendors to keep costs under control.
• Supervised billing, payroll, month-end, reconciliations, general ledger accounting, and numerous other financial processes.
• Kept company in compliance with applicable local, state, and federal financial regulations.
• Improved cash flow management with timely invoicing, collections, and vendor payment protocols.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

• Managed client accounts, ensuring satisfaction and timely resolution of issues.
• Developed and maintained strong relationships with healthcare providers and patients.
• Coordinated care plans to meet individual patient needs and enhance service delivery.
• Analyzed client feedback to identify areas for improvement in service offerings.
• Trained new staff on account management protocols and best practices.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Streamlined internal processes for better efficiency in account management tasks.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
• Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
• Streamlined account management processes, reducing response times and improving client service quality.
• Coordinated with product development teams to relay client feedback, influencing future product enhancements.

• Collaborated with interdisciplinary teams to optimize rehabilitation outcomes for clients.
• Streamlined communication processes between departments to improve efficiency.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Developed customized account plans for clients to help them achieve their business goals.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Set and achieved company defined sales goals.
• Trained new employees on customer service, money handling and organizing strategies.