DawnAnn Underwood

• Utilized multiple PC applications throughout day.
• Processed returned mail and updated new addresses as provided.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Received and routed laboratory results to correct clinical staff members.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Prepared and processed patient referrals and transfer requests.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Analyzed accounts for various requests and accounted resolution.
• Performed various administrative tasks by filing, copying and faxing documents.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.

Patient Care

Triage Patients

Obtained Vital Signs

• Assisted with resuscitation, CPR, and emergency airway procedures.
• Quickly responded to codes and cardiac monitor alarms.
• Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
• Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
• Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
• Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
• Safely transported patients by wheelchair, stretcher, or bed to other units.
• Facilitated transfer of patients throughout medical facility and between departments.
• Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
• Worked with nurses to assess patients and prepare for tests and procedures.
• Measured and fit crutches and canes, instructing patients on proper use of support devices.
• Continuously monitored patients and reported changes to head nurses and physicians.
• Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
• Maintained clean and sanitary environment in emergency department to meet hygiene measures.
• Carried out phlebotomy procedures and watched for adverse reactions.
• Liaised between nurses, physicians, patients and visitors.
• Inserted peripheral IVs and administered non-medication IV fluids.
• Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
• Assisted in preparation and maintenance of patient charts, documenting all care given.
• Took and recorded patients' vital signs, documenting in medical charts.
• Disinfected tools, equipment and surfaces between patients.
• Monitored patient progress and reported changes to healthcare professionals.
• Coordinated with other healthcare professionals to provide patients with comprehensive care.
• Supported patients and family members, actively listening to concerns and offering compassionate care.
• Cleaned and set up rooms in preparation for patient appointments.
• Completed necessary reports and documentation on time and to specifications.
• Answered patient inquiries and provided information about healthcare services.
• Performed basic laboratory tests and collected specimens for further testing.
• Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
• Inspected equipment for defects and completed basic repairs.
• Provided family members with general health education and tips for patient care.
• Prepared and delivered meals to patients, assisting with feeding when necessary.
• Supported office operations by expertly handling administrative needs.
• Obtained patient or family member authorizations for tests and procedures.
• Maintained accurate records of patient visits and treatments in patient medical files.
• Assisted patients with therapy exercises as specified by care team.
• Transported patients to and from appointments, assisting with getting in and out of vehicles.