Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dawn C. Manns

Dyersburg,TN

Summary

Proven Tax Preparer at Jackson Hewitt, adept in income tax preparation and fostering client relationships, enhanced client satisfaction through meticulous document preparation and effective communication. Leveraged organizational abilities and a valid PTIN to streamline processes, achieving significant improvements in efficiency and client trust. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Tax Preparer

Jackson Hewitt
12.2023 - 04.2024
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Residential Team Leader

Saint John's Community Services
06.2023 - 11.2023
  • Improved resident satisfaction by implementing personalized care plans and conducting regular follow-up meetings.
  • Ensured compliance with regulatory standards by maintaining accurate documentation and staying current on industry guidelines and policies.
  • Evaluated team performance metrics regularly, identifying areas for improvement and implementing targeted strategies to address them effectively.
  • Mitigated potential conflicts between staff members or residents through proactive intervention and mediation when necessary.
  • Reduced employee turnover by creating a supportive work environment, promoting open communication, and offering professional development opportunities.
  • Increased resident safety by regularly reviewing protocols, updating procedures as needed, and conducting staff trainings on best practices.
  • Streamlined daily operations with efficient scheduling and task delegation, ensuring timely completion of responsibilities.

Program Coordinator

Caregiver Inc.
02.2018 - 02.2023
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.

Education

GED -

Dyersburg High School
Dyersburg, TN

Skills

Organization skills

Document Preparation

Income Tax Preparation

Local, state, and federal tax returns

Relationship Building

Tax Return Preparation

Client Communication

Data inputting

Organizational abilities

Verbal/written communication

Individual Tax Returns

Customer Service

Registered Tax Return Preparer

Valid PTIN

Team Management

Fast Learner

Time Management

Attention to Detail

Problem-solving abilities

Hiring and recruitment knowledge

Generating schedules

Decision-Making

Active Listening

Dependability and Cooperation

Additional Information

I worked in Quality at two of the most creditable companies in Tennessee. They were Heckethorn Manufacturing in Dyersburg TN and also Pierce Distribrution in Ripley TN.

Timeline

Tax Preparer

Jackson Hewitt
12.2023 - 04.2024

Residential Team Leader

Saint John's Community Services
06.2023 - 11.2023

Program Coordinator

Caregiver Inc.
02.2018 - 02.2023

GED -

Dyersburg High School
Dawn C. Manns