Summary
Overview
Work History
Education
Skills
Certification
Timeline
ProjectManager

DAWN D. TWEEDIE

Project Manager
Milwaukee,WI

Summary

Innovated, detail-oriented and a strong communicator, both verbal and written, with the ability to prioritize and accurately meet deadlines.

Well organized and enjoy learning new tasks and have a strong work history with a professional reputation.

Capable of operating alone or as part of a team.

Overview

4
4
Certifications
2
2
years of post-secondary education
20
20
years of professional experience

Work History

CRM Support - Support Engineer Tier 2

Northwestern Mutual
Milwaukee, WI
11.2017 - Current
  • High level of support
  • Data Audits
  • Data maintenance
  • Special assigned project work
  • Run and maintain reports
  • Provisioning
  • Single Point of Contact for all of CRM Integration
  • Work directly with our Engineering and Development team for testing and deployment of enhancements and bug fixes

Sr. Field Help Desk Technician

Northwestern Mutual, Financial Insurance Company
Franklin, WI
01.2008 - 11.2017
  • High level phone support for Field Forum agents and their staff to provide a ‘one stop shop’.
  • Analyze, troubleshoot and resolve all hardware, software and network connectivity issues, including peripherals.
  • Mobile device support and provisioning of I-Phones, I-Pads, and Android and Windows tablets.
  • Direct work with Active Directly migration and Exchange migration, 64bit roll out and Windows 10.
  • Additional roles and responsibilities include training of new hires, creating knowledge and training materials.
  • RIE 131.
  • Worked closely with improving and implementing 28 new standard work procedures on the Service Desk.

System Administrator

GMR Marketing
New Berlin, WI
01.2004 - 01.2008
  • Monitored user accounts for adherence to security policies.
  • Coordinated and supported financial applications.
  • Implemented, supported and administered the HR placement system.
  • Implemented and administered financial system upgrades.
  • Developed and administered security profiles and access rights Active Directory, accounting software, payroll applications and HR software.
  • Direct end-user support to Payroll, Accounting, and HR departments.
  • Maintained SQL scripts.
  • Administered user accounts.
  • Implemented, and documented system configuration to support disaster recovery efforts.

IT Technician

GoodWill Industries UMOS-United Migrant Organization Service
Milwaukee, WI
01.2002 - 01.2004
  • Corporate and regional office support Support end users by email, phone or ticketing tool.
  • Created and maintained images.
  • Setup and deployment of new users’ workstation.
  • Maintenance and support of local and network printers.
  • Troubleshoot networking issues.
  • Administered inventory system.
  • Software installation.
  • Implemented new groups, create and disable user accounts, and reset passwords utilizing Active Directory, W-2 Non-profit organization.

Desktop Specialist II

ESI-Employment Solutions Inc
Milwaukee, WI
01.2001 - 01.2002
  • W-2 Non-profit organization.
  • ESI merged with UMOS, Onsite overall support for 200+ employees.
  • 1 x 1 training with all new employees.
  • System upgrades.
  • Implemented and maintained software applications.
  • Sustained Active Directory accounts.
  • Perform all tape backup and restores.
  • Maintained MATC lab.

Education

MBTI -

BUSINESS TRAINING INSTITUTE

Certified Microcomputer Hardware Technician Specialist. Areas of study included theoretical concepts and practical applications of Microcomputer and Networking systems. Graduated top of my - undefined

Completed a course on i-Net+. Areas of study were working within the structure of the Internet, working with HTML, configuring TCP/IP and how to integrate security into the work place. -

SQL, JQuery, AWS & PMP

Udemy Learning
Online
07.2019 - Current

Skills

Adaptability

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Certification

CompTIA A+ Certified PC Technician

Timeline

SQL, JQuery, AWS & PMP

Udemy Learning
07.2019 - Current

CRM Support - Support Engineer Tier 2

Northwestern Mutual
11.2017 - Current

Sr. Field Help Desk Technician

Northwestern Mutual, Financial Insurance Company
01.2008 - 11.2017

System Administrator

GMR Marketing
01.2004 - 01.2008

IT Technician

GoodWill Industries UMOS-United Migrant Organization Service
01.2002 - 01.2004

Desktop Specialist II

ESI-Employment Solutions Inc
01.2001 - 01.2002

Currently working towards my PMP

MTA Cloud Fundaments - 2018

CompTIA Network
CompTIA A+ Certified PC Technician

Completed a course on i-Net+. Areas of study were working within the structure of the Internet, working with HTML, configuring TCP/IP and how to integrate security into the work place. -

Certified Microcomputer Hardware Technician Specialist. Areas of study included theoretical concepts and practical applications of Microcomputer and Networking systems. Graduated top of my - undefined

MBTI -

BUSINESS TRAINING INSTITUTE

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DAWN D. TWEEDIEProject Manager