DAWN D. TWEEDIE
Project Manager
Milwaukee,WI
Summary
Innovated, detail-oriented and a strong communicator, both verbal and written, with the ability to prioritize and accurately meet deadlines.
Well organized and enjoy learning new tasks and have a strong work history with a professional reputation.
Capable of operating alone or as part of a team.
Overview
4
4
Certifications
2
2
years of post-secondary education
20
20
years of professional experience
Work History
CRM Support - Support Engineer Tier 2
Northwestern Mutual
Milwaukee, WI
11.2017 - Current
- High level of support
- Data Audits
- Data maintenance
- Special assigned project work
- Run and maintain reports
- Provisioning
- Single Point of Contact for all of CRM Integration
- Work directly with our Engineering and Development team for testing and deployment of enhancements and bug fixes
Sr. Field Help Desk Technician
Northwestern Mutual, Financial Insurance Company
Franklin, WI
01.2008 - 11.2017
- High level phone support for Field Forum agents and their staff to provide a ‘one stop shop’.
- Analyze, troubleshoot and resolve all hardware, software and network connectivity issues, including peripherals.
- Mobile device support and provisioning of I-Phones, I-Pads, and Android and Windows tablets.
- Direct work with Active Directly migration and Exchange migration, 64bit roll out and Windows 10.
- Additional roles and responsibilities include training of new hires, creating knowledge and training materials.
- RIE 131.
- Worked closely with improving and implementing 28 new standard work procedures on the Service Desk.
System Administrator
GMR Marketing
New Berlin, WI
01.2004 - 01.2008
- Monitored user accounts for adherence to security policies.
- Coordinated and supported financial applications.
- Implemented, supported and administered the HR placement system.
- Implemented and administered financial system upgrades.
- Developed and administered security profiles and access rights Active Directory, accounting software, payroll applications and HR software.
- Direct end-user support to Payroll, Accounting, and HR departments.
- Maintained SQL scripts.
- Administered user accounts.
- Implemented, and documented system configuration to support disaster recovery efforts.
IT Technician
GoodWill Industries
UMOS-United Migrant Organization Service
Milwaukee, WI
01.2002 - 01.2004
- Corporate and regional office support Support end users by email, phone or ticketing tool.
- Created and maintained images.
- Setup and deployment of new users’ workstation.
- Maintenance and support of local and network printers.
- Troubleshoot networking issues.
- Administered inventory system.
- Software installation.
- Implemented new groups, create and disable user accounts, and reset passwords utilizing Active Directory, W-2 Non-profit organization.
Desktop Specialist II
ESI-Employment Solutions Inc
Milwaukee, WI
01.2001 - 01.2002
- W-2 Non-profit organization.
- ESI merged with UMOS, Onsite overall support for 200+ employees.
- 1 x 1 training with all new employees.
- System upgrades.
- Implemented and maintained software applications.
- Sustained Active Directory accounts.
- Perform all tape backup and restores.
- Maintained MATC lab.
Education
MBTI -
BUSINESS TRAINING INSTITUTE
Certified Microcomputer Hardware Technician Specialist. Areas of study included theoretical concepts and practical applications of Microcomputer and Networking systems. Graduated top of my - undefined
Completed a course on i-Net+. Areas of study were working within the structure of the Internet, working with HTML, configuring TCP/IP and how to integrate security into the work place. -
SQL, JQuery, AWS & PMP
Udemy Learning
Online 07.2019 - Current
Skills
Adaptability
Critical thinking and creative problem solving
Ability to inspire and manage change
Understand the business needs and wants
Time management
Planning
Certification
CompTIA A+ Certified PC Technician
Timeline
SQL, JQuery, AWS & PMP
Udemy Learning
07.2019 - Current
CRM Support - Support Engineer Tier 2
Northwestern Mutual
11.2017 - Current
Sr. Field Help Desk Technician
Northwestern Mutual, Financial Insurance Company
01.2008 - 11.2017
System Administrator
GMR Marketing
01.2004 - 01.2008
IT Technician
GoodWill Industries
UMOS-United Migrant Organization Service
01.2002 - 01.2004
Desktop Specialist II
ESI-Employment Solutions Inc
01.2001 - 01.2002
Completed a course on i-Net+. Areas of study were working within the structure of the Internet, working with HTML, configuring TCP/IP and how to integrate security into the work place. -
Certified Microcomputer Hardware Technician Specialist. Areas of study included theoretical concepts and practical applications of Microcomputer and Networking systems. Graduated top of my - undefined
MBTI -
BUSINESS TRAINING INSTITUTE