DAWN D. TWEEDIE
Project Manager
Milwaukee,WI
Summary
Innovated, detail-oriented and a strong communicator, both verbal and written, with the ability to prioritize and accurately meet deadlines.
Well organized and enjoy learning new tasks and have a strong work history with a professional reputation.
Capable of operating alone or as part of a team.
Overview
4
4
Certifications
2
2
years of post-secondary education
20
20
years of professional experience
Work History
CRM Support - Support Engineer Tier 2
Northwestern Mutual
Milwaukee, WI
11.2017 - Current
- High level of support
- Data Audits
- Data maintenance
- Special assigned project work
- Run and maintain reports
- Provisioning
- Single Point of Contact for all of CRM Integration
- Work directly with our Engineering and Development team for testing and deployment of enhancements and bug fixes
Sr. Field Help Desk Technician
Northwestern Mutual, Financial Insurance Company
Franklin, WI
01.2008 - 11.2017
- High level phone support for Field Forum agents and their staff to provide a ‘one stop shop’.
- Analyze, troubleshoot and resolve all hardware, software and network connectivity issues, including peripherals.
- Mobile device support and provisioning of I-Phones, I-Pads, and Android and Windows tablets.
- Direct work with Active Directly migration and Exchange migration, 64bit roll out and Windows 10.
- Additional roles and responsibilities include training of new hires, creating knowledge and training materials.
- RIE 131.
- Worked closely with improving and implementing 28 new standard work procedures on the Service Desk.
System Administrator
GMR Marketing
New Berlin, WI
01.2004 - 01.2008
- Monitored user accounts for adherence to security policies.
- Coordinated and supported financial applications.
- Implemented, supported and administered the HR placement system.
- Implemented and administered financial system upgrades.
- Developed and administered security profiles and access rights Active Directory, accounting software, payroll applications and HR software.
- Direct end-user support to Payroll, Accounting, and HR departments.
- Maintained SQL scripts.
- Administered user accounts.
- Implemented, and documented system configuration to support disaster recovery efforts.
IT Technician
GoodWill Industries
UMOS-United Migrant Organization Service
Milwaukee, WI
01.2002 - 01.2004
- Corporate and regional office support Support end users by email, phone or ticketing tool.
- Created and maintained images.
- Setup and deployment of new users’ workstation.
- Maintenance and support of local and network printers.
- Troubleshoot networking issues.
- Administered inventory system.
- Software installation.
- Implemented new groups, create and disable user accounts, and reset passwords utilizing Active Directory, W-2 Non-profit organization.
Desktop Specialist II
ESI-Employment Solutions Inc
Milwaukee, WI
01.2001 - 01.2002
- W-2 Non-profit organization.
- ESI merged with UMOS, Onsite overall support for 200+ employees.
- 1 x 1 training with all new employees.
- System upgrades.
- Implemented and maintained software applications.
- Sustained Active Directory accounts.
- Perform all tape backup and restores.
- Maintained MATC lab.
Education
MBTI -
BUSINESS TRAINING INSTITUTE
Certified Microcomputer Hardware Technician Specialist. Areas of study included theoretical concepts and practical applications of Microcomputer and Networking systems. Graduated top of my - undefined
Completed a course on i-Net+. Areas of study were working within the structure of the Internet, working with HTML, configuring TCP/IP and how to integrate security into the work place. -
SQL, JQuery, AWS & PMP
Udemy Learning
Online 07.2019 - Current
Skills
Adaptability
undefinedCertification
CompTIA A+ Certified PC Technician
Timeline
SQL, JQuery, AWS & PMP
Udemy Learning
07.2019 - Current
CRM Support - Support Engineer Tier 2
Northwestern Mutual
11.2017 - Current
Sr. Field Help Desk Technician
Northwestern Mutual, Financial Insurance Company
01.2008 - 11.2017
System Administrator
GMR Marketing
01.2004 - 01.2008
IT Technician
GoodWill Industries
UMOS-United Migrant Organization Service
01.2002 - 01.2004
Desktop Specialist II
ESI-Employment Solutions Inc
01.2001 - 01.2002
Completed a course on i-Net+. Areas of study were working within the structure of the Internet, working with HTML, configuring TCP/IP and how to integrate security into the work place. -
Certified Microcomputer Hardware Technician Specialist. Areas of study included theoretical concepts and practical applications of Microcomputer and Networking systems. Graduated top of my - undefined
MBTI -
BUSINESS TRAINING INSTITUTE
Similar Profiles
Harkaranveer SinghHarkaranveer Singh
Application Input Analyst at Northwestern MutualApplication Input Analyst at Northwestern Mutual
Rajender GuduruRajender Guduru
Financial Advisor at Northwestern MutualFinancial Advisor at Northwestern Mutual
Ryan AlbersonRyan Alberson
Financial Advisor at Northwestern MutualFinancial Advisor at Northwestern Mutual