DAWN D. YOUNG

• Communication Expertise
• Onboarding Experience
• Sales & Negotiation Skill
• Relationship Management Competency
• Excellent Time Management Capabilities
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• reat Resumes Fast Communicate with customers to identify needs and recommend suitable solutions Answer queries, assist with requests, and address issues Efficiently communicate with clients to maintain outstanding customer experience Update databases and accurately maintain records Completed customer service courses via LinkedIn.

• Collaborated with agents to deliver support and direction during onboarding process Established positive, professional relationships with agents and key stakeholders Reviewed agents' contracts and ensured accurate upload of documents Assisted with application process and provided status updates Delivered outstanding administrative support through effectively understanding operational needs Enhanced onboarding experience through positive, interpersonal communication.

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Addressed loan modification requests and processed credit card reissue requests Updated and maintained detailed documentation and records Monitored and coordinated loan repayments Answered client queries and resolved customer complaints promptly and professionally Compiled with operational policies and procedures Leveraged strong communication and organizational skills to maintain effective interaction with clients Prioritized needs and goals to ensure tasks were completed ahead of deadline.

• Managed accounts to retain existing relationships and grow share of business. Built relationships with customers and community to establish long-term business growth. Enhanced profitability by developing pipelines utilizing marketing and sales strategies. Reached out to potential customers via telephone, email, and in-person inquiries. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Delivered recommendations to long