Dawne Adams
Wheatridge,CO
Summary
Dynamic Optical Store Manager at Luxottica Retail with a proven track record in enhancing customer loyalty and team performance. Skilled in analytical problem-solving and coaching, I led initiatives that consistently reduced refund rates below 5% while boosting patient satisfaction scores significantly. Committed to driving results through effective collaboration and strategic decision-making.
Knowledgeable Spa Manager with comprehensive background in managing spa operations and enhancing customer satisfaction. Led teams to consistently deliver high-quality services and improve client retention. Known for exceptional leadership and ability to create serene and welcoming environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Optical Store Manager
Luxottica Retail
03.2015 - Current
- Provided exceptional customer service to customers, increasing customer loyalty by +7%
- Manage Appointment Schedule for Doctor
- Remake Team Captain for Region, 30 locations total. Collaborating with each manager to troubleshoot remake and refund issues. We have reduced region totals by 11% YTD. Company brand expectation is less than 10% on year. My location consistently comes in below 5% every year
- Net Promoter Score of 90
- Patient Google reviews have increased from 2.1 to 4.1 with strong team building and OD collaboration
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
Manager
Vail Resorts
02.2007 - 02.2015
- Organized employee schedules to accommodate up to 116 treatments per day
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Managed inventory control, reducing waste and lowering product costs.
Skills
- Analytical and Critical Thinking
- Written Communication
- Coaching and mentoring
- Decision-Making
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Managed staff of over 25 employees
Additional Information
References given upon request
Certification
- 1600 Hours Continuing education including but not limited to: HIPPA, ADA, Hazardous Waste, Lens Design technology, Management and Coaching.
- Licensed by the Colorado Board of Barbers and Cosmetologist
- Certified Train the Trainer Vail Resorts
- Certified Bussines Acumen with Creative Nail Design Academy
- Certified Bussines Acumen with Aveda Academy
Timeline
Optical Store Manager
Luxottica Retail
03.2015 - Current
Manager
Vail Resorts
02.2007 - 02.2015
Similar Profiles
Safiyyah EdwardsSafiyyah Edwards
Distribution Clerk at Luxottica RetailDistribution Clerk at Luxottica Retail
Amber GranthanAmber Granthan
Assistant Store Manager/Apprentice Optician at Luxottica RetailAssistant Store Manager/Apprentice Optician at Luxottica Retail
Sergio HernandezSergio Hernandez
Regional Manager - Sunglass Hut Zone 16 at Luxottica RetailRegional Manager - Sunglass Hut Zone 16 at Luxottica Retail
Nadeem ElnabawyNadeem Elnabawy
NA at Luxottica RetailNA at Luxottica Retail
CHARITY DORRANCECHARITY DORRANCE
Producer at FreelanceProducer at Freelance