Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawne Boswell

North Platte,NE

Summary

Dedicated Wait Staff Member producing menu items to desired specifications for residents. Promotes positive guest experiences with well-explained meal suggestions. Excellent problem-solving skills to work within constantly changing environment. Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

27
27
years of professional experience

Work History

Wait Staff Member

Penny's Diner
North Platte, NE
10.2023 - Current
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Wait Staff Member

Rookies Sports Bar
Strasburg, CO
12.2012 - 09.2023
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.

Manager of Operations

SUBWAY®Restaurants
Bennett, CO
06.2008 - 08.2011
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Greeted and welcomed customers, providing them with menus.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Bartender

High Palins Diner
Bennett, CO
08.2006 - 06.2008
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Processed payments accurately and efficiently with POS system.
  • Poured wine, beer and cocktails for patrons.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Greeted guests with friendliness and professionalism.
  • Completed regular bar inventories and daily requisition sheets.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Aircraft Appearance Coordinator

Frontier Airlines
Denver, CO
03.2003 - 08.2006
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Delegated work to staff, setting priorities and goals.

Accounting Manager

Flying J Travel Center
Aurora, CO
02.1997 - 12.2005
  • Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
  • Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Oversaw cash flow, controlled costs and financial matters.
  • Produced accurate and compliant financial statements, reports, documentation and budget frameworks.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Maintained accurate records of payroll information including wages, deductions, bonuses.
  • Managed payroll processing and changes for [Number] employees.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
  • Tracked expenses and revenues against budgets and forecasts and reported variances.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.

Education

Industrial Electronics - Electronics

National Education Center
West Des Moines, IA
07-1989

Skills

  • Menu Knowledge
  • Order Management
  • POS System Operation
  • Menu Memorization

Timeline

Wait Staff Member

Penny's Diner
10.2023 - Current

Wait Staff Member

Rookies Sports Bar
12.2012 - 09.2023

Manager of Operations

SUBWAY®Restaurants
06.2008 - 08.2011

Bartender

High Palins Diner
08.2006 - 06.2008

Aircraft Appearance Coordinator

Frontier Airlines
03.2003 - 08.2006

Accounting Manager

Flying J Travel Center
02.1997 - 12.2005

Industrial Electronics - Electronics

National Education Center

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Dawne Boswell