DAWNE DEVERELL
Canton,GA
Summary
Personable and responsible administrative and customer care professional with a proven track record of delivering exceptional support to internal and external customers. Demonstrates excellent judgment and maintains a positive attitude in challenging situations. Proficient in handling confidential information. Articulate, enthusiastic, and results-oriented with a passion for cultivating partnerships, building relationships, and driving business growth.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ADP
Alpharetta, Georgia
03.2024 - Current
- Developed a comprehensive understanding of client needs and actively gathered feedback, demonstrating ownership over requests and consistently advocating for the client throughout the process
- Provided clients with training on platform best practices and issue mitigation
- Collaborated with production team to ensure shipment ticket accuracy
- Managed client inquiries through phone, email, and chat channels
Customer Service Representative
E*TRADE by Morgan Stanley
Alpharetta, Georgia
01.2023 - 09.2023
- Identified customer needs effectively in an inbound call center
- Educated customers on platforms and identified additional beneficial products
- Identified potential business prospects by actively engaging with customers and initiated sales strategies
- Stayed updated on investments and financial markets to effectively manage fraud risks
Independent Contractor - REALTOR
Coldwell Banker Realty
Marietta, Georgia
10.2018 - 12.2022
- Organized and updated a comprehensive CRM of 500 current and potential clients including details like location, required square footage, features and benefits
- Developed and nourished positive relationships with lenders, appraisers, home inspectors, contractors, and escrow companies
- Ensured accuracy and attention to detail in handling critical paperwork including comparative market analysis presentations, contracts, purchase agreements, addendums, and closing statements
- Established and fostered professional connections with sellers and buyers in real estate marketing and property acquisition.
- Initiated negotiation processes and provided consultation to clients on market conditions, prices, mortgages, and legal requirements.
- Designed marketing campaigns through the use of digital media and promotional resources
Independent Contractor - REALTOR
Berkshire Hathaway Home Services
Marietta, Georgia
07.2015 - 09.2018
- Led lead-generation efforts utilizing multi-channel approach via phone calls, emails, and drip campaigns to engage clients and nurture leads
- Achieved efficient contract writing, successful negotiation of counter offers, and attendance at closings
- Conducted training sessions to instill confidence in new hires regarding their roles and responsibilities
- Consistently met requirements for retaining Realtor Certification by participating in continuing education programs
Office Manager & Assistant to President
His Majesty Coach
Kennesaw, Georgia
04.2013 - 04.2015
- Coordinated sales of large and small group transportation needs including professional sports teams, bands, schools, churches, and affinity groups
- Managed all daily office activities including greeting customers, dispatching drivers, scheduling coach service times, and updating maintenance plans for company vehicles
- Provided updated documentation on all general business, safety protocols, and technical procedures as needed
- Efficiently handled payroll administration management
- Managed and updated the owner's travel schedule on a regular basis
Inside Sales Analyst
Hapag-Lloyd America, Inc
Kennesaw, Georgia
03.2012 - 04.2013
- Collaborated with Sales Execution Team to enhance customer relationships within the existing client base
- Successfully identified and expanded target accounts, driving revenue/volume growth.
- Handled tasks related to pricing and contract management
- Solved customer issues by anticipating and overcoming potential setbacks.
- Accompanied Sales Execution team on client site visits
Customer Service Booking Agent
Hapag-Lloyd America, Inc
Kennesaw, GA
03.2008 - 03.2012
- Successfully managed end-to-end logistics operations of ocean export container freight and inland transportation in a fast-paced call center environment
- Oversaw daily interactions with customers, shippers, and customs representatives
- Maximized cost efficiency while achieving timely product delivery
- Met all contractual obligations and agreements to maintain necessary compliance standards
- Actively identified potential problems and swiftly implemented solutions
Project Consultant
Sears Home Improvement Products
Norcross, Georgia
06.2007 - 11.2007
- Sold in-home kitchen remodels to customers across Georgia
- Executed sales strategies with 'one-call close' technique resulting in top market sales performance
- Awarded top kitchen sales consultant for branch in July and September
Designer/Sales Representative
Advantage Home Services
Acworth, Georgia
06.2004 - 06.2007
- Achieved consistent success in selling premium home improvement solutions, specializing in kitchen and bathroom remodels
- Maintained 52% close ratio on jobs from $7,500 to $60,000
- Achieved 96% conversion rate from design contracts to actual build contracts
- Guided clients through all phases of project from initial conception to completion
Territory Sales Representative for North & Central Florida
Home Buyers Warranty Corporation
Orlando, FL
01.1984 - 01.1988
- Prospected and cold-called builders in the new home construction industry
- Qualified leads and set appointments for sales presentation of 10-year home warranty product
- Successfully trained on-site sales agents to increase product promotion and market share
- Generated new leads by networking at regional trade shows and builder association meetings
- Received National Sales Award for Outstanding Achievement in 1986
Education
HS Diploma -
Peachtree High School
Dunwoody, GeorgiaDekalb Community College
Dunwoody, GeorgiaSkills
- Sales expertise
- Consultative Sales
- Relationship Builder
- Building rapport
- Collaborative Team-Player
- Strong Organizational Skills
- Salesforce
- CRM Software
- Creative Problem Solver
- Public Speaking
- Microsoft Office Suite
Certification
Georgia Real Estate License #364871
Timeline
Customer Service Representative
ADP
03.2024 - Current
Customer Service Representative
E*TRADE by Morgan Stanley
01.2023 - 09.2023
Independent Contractor - REALTOR
Coldwell Banker Realty
10.2018 - 12.2022
Independent Contractor - REALTOR
Berkshire Hathaway Home Services
07.2015 - 09.2018
Office Manager & Assistant to President
His Majesty Coach
04.2013 - 04.2015
Inside Sales Analyst
Hapag-Lloyd America, Inc
03.2012 - 04.2013
Customer Service Booking Agent
Hapag-Lloyd America, Inc
03.2008 - 03.2012
Project Consultant
Sears Home Improvement Products
06.2007 - 11.2007
Designer/Sales Representative
Advantage Home Services
06.2004 - 06.2007
Territory Sales Representative for North & Central Florida
Home Buyers Warranty Corporation
01.1984 - 01.1988
HS Diploma -
Peachtree High School
Dekalb Community College
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