DAWNE GARRETT
Toledo,OH
Summary
Accomplished administrative professional with a strong track record supporting high-level executives, both remotely and on-site. Expert in managing complex calendars across multiple time zones, coordinating meetings, and streamlining communication using tools like Google Workspace, Office Suite, Slack, and Zoom. Known for enhancing operational workflows and delivering exceptional support, ensuring smooth daily operations and improved team efficiency.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Representative
Discover Financial Services, DFS
05.2023 - 12.2024
- Enhanced customer satisfaction and account management efficiency by assisting customers with Savings, Checking, CD, and Money Market accounts using Atlas and procedural tools, demonstrating strong organizational and customer service skills.
- Ensured compliance and improved customer trust by meticulously following procedures, contributing to a 20% increase in positive customer feedback.
- Facilitated remote operations using Microsoft Teams and Slack to support cross-functional collaboration and timely information sharing, skills beneficial for managing executive communications and meeting coordination.
- Entered and verified customer data with precision, reinforcing data integrity and overall service quality.
- completed back office projects ranging from working with 1099s to updating addresses
Customer Care Representative
Verizon Wireless
08.2022 - 03.2023
- Resolved a high volume of customer inquiries and technical issues by effectively handling incoming calls, showcasing proficient communication and light email management skills.
- Addressed diverse service inquiries-including billing, plan adjustments, and technical support-by leveraging Atlas to streamline support processes and enhance customer satisfaction.
- Completed comprehensive training in customer service protocols and tools, applying advanced problem-solving skills to improve service delivery.
- Achieved top performance during training by leading in one-call resolution efficiency and maintaining low credit and transfer rates, reflecting strong organizational capabilities.
- Contributed to strategic improvements in operations by participating in feedback sessions with the VP of Customer Care and senior management, an experience that supports effective meeting preparation and cross-departmental collaboration.
Sales Administrative Assistant
Skeye Wholesale
09.2020 - 08.2022
- Assisted 10 sales reps and two supervisors by coordinating schedules, managing communication channels, and organizing meetings, which improved team efficiency and collaboration.
- Supported multiple departments with special projects,
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
Temp positions through agency
Express Professionals Job Placement
12.2018 - 04.2020
- Conducted research and ensured accuracy while working independently, utilizing tools such as iPad and G-Suite to enhance efficiency.
- Performed data entry, customer service, and CRM management, improving customer data organization and enhancing service quality.
- Managed social media and communicated with customers and department heads, ensuring smooth operations and effective communication.
Data Entry Specialist Temp Position
Senator Group (Allemuir)
01.2020 - 04.2020
- Entered and managed a high volume of orders for a high-end office furniture company in the UK, ensuring accurate processing and timely delivery to improve customer satisfaction and operational efficiency.
- Managed and updated daily, weekly and monthly reports, and over flow customer service.
- Contributed to generating an average of $1.5 million in weekly revenue by efficiently managing order processes and customer interactions.
Data Analyst Temp Position
Vachette Pathology
09.2019 - 01.2020
- Enhanced data integrity by updating and verifying all contacts in the existing CRM system, leading to improved team communication efficiency and customer relationship management.
- Updated and verified current data using Excel and created spreadsheets of new contacts from events, streamlining the download process and enhancing data accessibility for the team.
- Managed and improved a database of over 43,000 contacts by carefully organizing and updating each entry, resulting in faster access and streamlined retrieval for team processes and collaboration.
Data Entry Specialist Temp Position
Associated Spring Raymond
11.2018 - 08.2019
- Entered and processed all North American orders daily, achieving high accuracy and speed by establishing a streamlined workflow, which improved data integrity and turnaround times.
- Collaborated with the Engineering Department on special order requests and coordinated with the Credit team using CRM Programs and QuickBooks to send invoices and obtain past due payments, which improved financial tracking and enhanced client satisfaction.
Customer Service for all International Sales
Lockrey Manufacturing
10.2017 - 03.2018
- Handled order entry and customer service for international orders from Mexico, Europe, Saudi Arabia, Japan, and Russia using QuickBooks and Acumatica, ensuring timely and accurate processing.
- Prepared daily, weekly, and monthly reports using email communication with clients, and managed invoicing, customs paperwork, and labeling for shipping, improving efficiency in international sales operations.
Virtual Entity Owner/Virtual Administrative Coordinator
BTN Consulting
03.2010 - 08.2017
- Provided virtual administrative consulting services since April 2010, focusing on startups, small businesses, and creative entrepreneurs, enhancing their operational efficiency.
- Managed business services such as calendar management, travel arrangements, and press release distribution using Office Suite and G-Suite, improving organizational efficiency and client satisfaction.
- Operated the business remotely, ensuring seamless service delivery and maintaining client relationships.
- Balanced part-time business hours with a position at Valentine Theater, demonstrating strong time management and multitasking skills.
Box Office Manager
Valentine Theatre
06.2014 - 12.2015
- Managed phone and online sales for a 900-seat theater, successfully increasing customer satisfaction and boosting ticket sales for both Broadway tour shows and venue rentals.
- Guided patrons through ticketing processes using FreshBooks, improving customer service and ensuring smooth rental experiences.
- Prepared daily and weekly reports using Zendesk, resolved escalated issues, and upgraded office IT systems, improving operational efficiency.
- Managed tasks effectively while working both in-office and remotely, enhancing team collaboration and achieving consistent project deadlines.
Education
Music Performance and English - Concentration in Writing
University of Southern Maine
Portland, ME01.1997
College Prep/ AP Classes - undefined
Missisquoi Valley Union High School
Highgate, VT01.1991
Skills
- Mac OS
- Windows OS
- G-Suite
- Office Suite
- SLACK
- Zendesk
- Salesforce
- QuickBooks
- Executive Assistant Experience
- Meeting Preparation
- Virtual Assistant Effectiveness
- Google Calendar Proficiency
- Excel Data Integration
- Database maintenance
- Live chat support
- Team monitoring
Timeline
Senior Customer Service Representative
Discover Financial Services, DFS
05.2023 - 12.2024
Customer Care Representative
Verizon Wireless
08.2022 - 03.2023
Sales Administrative Assistant
Skeye Wholesale
09.2020 - 08.2022
Data Entry Specialist Temp Position
Senator Group (Allemuir)
01.2020 - 04.2020
Data Analyst Temp Position
Vachette Pathology
09.2019 - 01.2020
Temp positions through agency
Express Professionals Job Placement
12.2018 - 04.2020
Data Entry Specialist Temp Position
Associated Spring Raymond
11.2018 - 08.2019
Customer Service for all International Sales
Lockrey Manufacturing
10.2017 - 03.2018
Box Office Manager
Valentine Theatre
06.2014 - 12.2015
Virtual Entity Owner/Virtual Administrative Coordinator
BTN Consulting
03.2010 - 08.2017
College Prep/ AP Classes - undefined
Missisquoi Valley Union High School
Music Performance and English - Concentration in Writing
University of Southern Maine
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