Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Dawn E. Lucas

Sales Director
Birmingham,AL
Dawn E. Lucas

Summary

As a proactive and influential sales director with over 19 years of expertise in the wireless sales industry, I am known for my result-driven attitude and ability to consistently meet or exceed key performance indicators (KPIs). Leveraging my in-depth industry and product knowledge, I cultivate long-term relationships with clients and distributors, securing brand loyalty. I am skilled in developing and implementing sales strategies that align with corporate objectives to drive revenue growth. My strengths include championing client relationships, proactive thinking to mitigate risk, executing plans, and adapting quickly to change. I collaborate effectively with cross-functional teams, maintain strong vendor relationships, and am able to build and leverage relationships to build high-performing sales teams. My agile mindset and attention to detail ensure success in all endeavors.

  • Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

15
years of professional experience

Work History

Eastern United States

Sales Director
01.2021 - Current

Job overview

  • Develop and maintain positive relationships with clients across all levels, leveraging excellent customer service and deep product knowledge
  • Collaborate successfully with partners and vendors, resulting in the growth of the client base and sales revenue
  • Guide the development of effective sales programs, tools, training, and scripts to achieve sales goals and objectives
  • Assume additional responsibilities in internal projects development and launches, demonstrating flexibility and adaptability
  • Increase sales growth by gaining mindshare from key stakeholders within the region
  • Cultivate and lead a high-performance sales team to exceed targets and drive business success.

Likewize, Eastern

Regional Account Manager
01.2016 - 01.2021

Job overview

  • Managed multi-level relationships with clients and maintained a positive rapport with key individuals across all levels
  • Demonstrated expertise in providing exceptional customer experiences and in-depth product knowledge, resulting in successful collaboration and partnerships with key partners and vendors
  • Guided the development of programs, sales tools, training, and scripts to meet sales goals, and reported sales figures and created sales plans during meetings with the owner
  • Assumed additional responsibilities with internal project development and launches, resulting in increased sales growth by gaining mindshare from key assets within the region.

Sprint, Michigan

Account Executive
01.2012 - 01.2016

Job overview

  • Accountable for growth and distribution for the state of Michigan
  • Fostered positive relationships with manufacturers, distributors and clients to develop brand loyalty
  • Exceeded KPIs in sales revenue, client acquisition and distributor market share growth
  • Identified key locations and distribution partners to increase market share and drive growth
  • Communicated with manufacturers to meet corporate objectives and resolve problems
  • Conducted HR duties including hiring, staff training, disciplinary actions and terminations
  • Coordinated with distributors to drive market growth and penetrate new markets to increase sales
  • Provided business consulting services to franchise owners, offering strategic guidance and support to help them optimize their operations and maximize their profitability.

Sprint

Lead Technical Specialist
01.2010 - 01.2012

Job overview

  • Managed a tech team in inventory, repairs, buybacks, back-office operations, and customer-facing solutions
  • Developed service and repair programs for the district
  • Led trainings and workshops for retail store technicians
  • Developed and managed buyback programs
  • Accountable for inventory audits and distribution
  • Drove customer satisfaction by matching solutions to complex issues.

Sprint, Kentucky

District Manager
01.2008 - 01.2010

Job overview

  • Managed multiple employees and completed operational tasks to ensure the district ran efficiently
  • Impacted employees through coaching, teaching, and training to meet sales and operational goals
  • Followed up with customers as needed to increase customer retention and provide solutions
  • Built and developed succession plans for employees
  • Conducted team meetings and weekly one-on-one conversations around development of individual/team performance
  • Consistently recruited, interviewed and hired staff.

Skills

  • Compelling Leadership Skills
  • Sales Strategy Development and Implementation
  • Customer Relationship Management
  • Team Leadership and Management
  • Vendor and Partner Relationship Management
  • Cross-functional Collaboration
  • Risk Mitigation
  • Attention to Detail
  • Agile Mindset
  • Strong Communication and Presentation Skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Proficiency in CRM Systems (eg, Salesforce)
  • Data Analysis and Reporting
  • Business Development
  • Project Management
  • Training and Development

Timeline

Sales Director
Eastern United States
01.2021 - Current
Regional Account Manager
Likewize, Eastern
01.2016 - 01.2021
Account Executive
Sprint, Michigan
01.2012 - 01.2016
Lead Technical Specialist
Sprint
01.2010 - 01.2012
District Manager
Sprint, Kentucky
01.2008 - 01.2010
Dawn E. LucasSales Director