DAWN E. MARSHALL
Missouri City,Texas
Summary
A highly organized and detail-oriented Executive Assistant with extensive experience and a keen interest in project management. Excels at multitasking, efficiently managing multiple tasks and projects simultaneously. Skilled in planning and coordinating project logistics, setting deadlines, and ensuring seamless project execution. Strong communication and problem-solving abilities facilitate effective collaboration with stakeholders. Proficient in prioritizing tasks and adapting to changing circumstances.
Overview
14
14
years of professional experience
Work History
Executive Assistant / Business Development
Houston Methodist Hospital
9 2013 - Current
- Ensure smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Contribute to strategic planning for the department
- Propose and communicate new ideas and suggestions to improve quality and service
- Assist with HR duties, such as onboarding new employees, faculty, and staff
- Serve as a liaison between the department, business development, and credentialing to facilitate effective communication
- Collect and review required documents and information for MD and NP credentialing processes
- Collaborate with various departments to resolve credentialing issues and ensure timely completion of the process
- Plan and organize office events and celebrations
- Maintain confidentiality and handle sensitive information with discretion
- Update and maintain website and find-a-doc content, including text, images, videos, and other multimedia elements
- Ensure the website is visually appealing and consistent with Houston Methodist branding
- Create the department newsletter: coordinate with department heads and staff to gather input and contributions
- Determine frequency and distribution of the newsletter
- Proofread and edit content for grammar, clarity, and accuracy
- Source and select appropriate images and visuals to accompany the content
- Manage subscriber lists and databases to ensure accurate and up-to-date recipient information
Marketing & Communications Committee Intern
ACHE – SOUTHEAST TEXAS CHAPTER
05.2023 - 07.2023
- Develop and Implement Communication Strategies
- Ensure all internal communications are consistent through coordinating timing and distribution of emails, website broadcasts and social media
- Provided project progress updates and proposed solutions to issues
- Improved public's perception of company through powerful communication tactics and compelling message
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Wrote engaging and successful marketing, advertising, and website copy
- Developed original content for blog posts and website articles
- Assisted in developing media strategies and campaigns for client needs.
Senior Executive Assistant
Memorial Hermann Hospital
12.2011 - 09.2013
- Direct support The Chief Executive Officer accompanied the COO/CEO while transitioning from TMH to Memorial Hermann
- Assisted and supported the CEO during the transition between roles and institutions to ensure seamless change within the organization.
Senior Executive Secretary
HOUSTON METHODIST HOSPITAL
01.2010 - 12.2011
- Supported the Senior Vice President and Chief Operating Officer
- Answered phones, routed calls, and greeted visitors; coordinated travel arrangements and reservations for the CEO and COO
- Project work that included organizing Leadership Council Meetings, sending invitations, and loading data onto SharePoint
- Member of the Steering Committee for Partners in Caring
- Stewardship events such as fundraisers, the planning of events, and working closely with Department Heads to gain overall participation
- Produced accurate office files, updated spreadsheets, and crafted presentations to support the COO and boost team productivity.
Education
Bachelor of Science - Strategic Communication
WEST TEXAS A&M UNIVERSITY
Canyon, Texas 01.2017 -
Skills
Project Planning and Execution
Accomplishments
- Improved employee satisfaction ratings by 20% by creating and Chairing the Employee Engagement Committee.
- Presented with the Humanitas Award for demonstrating exemplary service to patients and staff during the COVID-19 pandemic
- Collaborated with a team of 12 in the development of the Employee Engagement Committee to help build employee morale.
- Lead an administrative team of 10 staff members by creating a scheduling spreadsheet and organizing time off and coverage organization.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Planned corporate meetings, lunches, and special events for groups of 120+ employees.
- Reduced department operating costs by 40% in 6 months by renegotiating vendor contracts.
Timeline
Marketing & Communications Committee Intern
ACHE – SOUTHEAST TEXAS CHAPTER
05.2023 - 07.2023
Bachelor of Science - Strategic Communication
WEST TEXAS A&M UNIVERSITY
01.2017 -
Senior Executive Assistant
Memorial Hermann Hospital
12.2011 - 09.2013
Senior Executive Secretary
HOUSTON METHODIST HOSPITAL
01.2010 - 12.2011
Executive Assistant / Business Development
Houston Methodist Hospital
9 2013 - Current