Dawne Sobocinski
Omaha,NE
Summary
Energetic, creative and customer service oriented. Experience with database software and accounting / analyst functions. I have a dynamic personality and I completely enjoy public speaking and I am articulate in getting my message across. Focusing on employee relations & retention. Looking to relocate back to St. Louis, Missouri.
Overview
20
20
years of professional experience
Work History
Office Manager / Claims Processor
BELTONE AUDIOLOGY & HEARING, LARRY KENT & ASSOCIATES
04.2018 - Current
- Keep current all utilities, phone, offices supplies and vendor bills for 21 Beltone locations in the Nebraska and Iowa
- Human Resources on-boarding of new employees, assisting with payroll and timekeeping
- Reviewing insurance options for employees and making sure they understand their benefits
- Log all checks and money that comes in from the 21 locations
- Timely filing of all insurance claims
- Planning and executing employee functions with the focus on employee relations and retention.
Senior Recovery/Resolution Analyst
UNITED HEALTHCARE
01.2015 - 11.2017
- Analyzed weekly Negative Balance reports to look for Payee ID’s, Tax Identification Numbers and NPI’s to transfer negative balances to offset current claims
- Collaborated with Optum to communicate with health plans to help them understand why they weren’t getting paid for current claims being submitted
- Researching accuracy of claims, applying payments to the correct claim
- Reconciling previously applied payments for accuracy
- Collaborated to achieve UOM certification which required an accuracy rate of 97% or better on all recoveries applied to the claim benefit.
Accounts Payable specialist
SHEELS ALL SPORTS
03.2012 - 09.2014
- Logging and paying vendor bills in a timely manner
- Reconciling banking with vendors using credit card payments.
Member Services Agent
PRIME THERAPEUTICS LLC
11.2009 - 10.2011
- Providing support to Blue Cross Blue Shield members regarding pharmacy claims and mail order pharmacy orders
- Working with physicians in getting prior authorizations processed
- Going above and beyond to make sure the members understand their pharmacy benefits.
Sales Order Administrator II
HEWLETT PACKARD
03.2008 - 11.2009
- Provide post-sales support to multi-million dollar accounts in Telecommunications and Defense Industry
- Order management – receipt of orders via multiple formats: Email, B2B Fax
- Enter and track orders through manufacturing – Ensure timely shipment and resolve any invoicing issues
- Coordinate production line holds and reconciled aged orders
- Ensure outstanding customers service and support.
Wal-Mart Analyst
WESTIN FOODS
01.2007 - 02.2008
- Analyzed data to communicate missed opportunities to sales team
- Wrote orders for promotional products
- Tracked sales invoiced and researched deductions.
Customer Service Coordinator I
CON AGRA FOODS INC
10.2005 - 11.2006
- Processed customer orders via EDI and manual entry
- Tracked Shipments, researched and reduced deductions
- Report potential shortages and product availability
- Assured customer and sales team satisfactions with post-sales support.
Customer Service Representative
WARREN DISTRIBUTION
01.2004 - 10.2005
- Provided post-sales support to customers automotive and agricultural divisions
- Processed orders and claims
- Supported diversified sales team.
Education
BS in Psychology with mental health concentration -
University of Nebraska Omaha
01.2022
Skills
- A/S 400
- Peachtree
- Travel Coordination
- Organizational Skills
- Employee Supervision
- Policy and procedure modification
- Excellent multi-tasking ability
- Performance reviewing
- Administration and Reporting
- Team Leadership
- Hiring and Training
- Human Resources
- Account Reconciliation
- Bookkeeping
- Clear oral/written communication
- Event Coordination
- Payroll and budgeting
- Computer Skills
- Office Management
- Scheduling and calendar management
- Office Administration
- Clerical Support
- Goldmine
- Visual Basic
- SAP
- Retail Link
- ODAR
- RATS
- CSP Facets / River Valley
- EDSS
- IDRS
- UNET
- QuickBooks
- CMS 1500 paper and electronic claims
- Sycle platform
- Employee Coaching and Mentoring
- Training and Development
- MS Office
Timeline
Office Manager / Claims Processor
BELTONE AUDIOLOGY & HEARING, LARRY KENT & ASSOCIATES
04.2018 - Current
Senior Recovery/Resolution Analyst
UNITED HEALTHCARE
01.2015 - 11.2017
Accounts Payable specialist
SHEELS ALL SPORTS
03.2012 - 09.2014
Member Services Agent
PRIME THERAPEUTICS LLC
11.2009 - 10.2011
Sales Order Administrator II
HEWLETT PACKARD
03.2008 - 11.2009
Wal-Mart Analyst
WESTIN FOODS
01.2007 - 02.2008
Customer Service Coordinator I
CON AGRA FOODS INC
10.2005 - 11.2006
Customer Service Representative
WARREN DISTRIBUTION
01.2004 - 10.2005
BS in Psychology with mental health concentration -
University of Nebraska Omaha
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