Dawne Thompson
Hagerstown,MD
Summary
Versatile hospitality professional with five plus years of experience in customer service and financial reconciliation. Skilled at completing Night Auditor tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Night Auditor
Marriott Fairfield Inn & Suites
01.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Night Auditor
Comfort Inn & Suites
10.2018 - 01.2023
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
Professional OTR Truck Driver
Aerformance Transport, LLC
01.2015 - 01.2023
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05.2025
Skills
- Lobby Auditing
- Registration Assistance
- Shift Scheduling
- Revenue Monitoring
- Mentoring
- Data Analysis
- Time Management
- Conflict Mediation
- Clear Understanding of Fossee
Certification
Currently completing CompTIA and CIW
Timeline
Night Auditor
Marriott Fairfield Inn & Suites
01.2023 - Current
Night Auditor
Comfort Inn & Suites
10.2018 - 01.2023
Professional OTR Truck Driver
Aerformance Transport, LLC
01.2015 - 01.2023
Bachelor of Science - Information Technology
Western Governors University
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