Dawne Wiles
Rockingham,NC
Overview
31
31
years of professional experience
Work History
CNA
Richmond Pines Healthcare And Rehabilitation Center
Hamlet, NC
12.2022 - 01.2026
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, maintaining a high standard of care and compliance.
- Monitored vital signs and reported changes in resident conditions promptly to healthcare team.
- Developed strong relationships with residents, enhancing their emotional well-being and engagement.
- Trained new staff on best practices for patient care and facility protocols, promoting teamwork.
- Implemented hygiene protocols effectively, contributing to infection control within the facility.
- Documented patient care accurately in electronic health records, ensuring continuity of care.
- Participated in interdisciplinary team meetings to discuss patient progress and improve treatment plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 20+ residents under long-term care.
CNA
Dahlia Gardens
Aberdeen, NC
11.2024 - 08.2025
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Supported needs of 20+ residents under long-term care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, maintaining a high standard of care and compliance.
- Monitored vital signs and reported changes in resident conditions promptly to healthcare team.
- Developed strong relationships with residents, enhancing their emotional well-being and engagement.
- Trained new staff on best practices for patient care and facility protocols, promoting teamwork.
- Implemented hygiene protocols effectively, contributing to infection control within the facility.
- Documented patient care accurately in electronic health records, ensuring continuity of care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
CNA
Anson Health & Rehab
Wadesboro, NC
05.2024 - 05.2025
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Supported needs of 20+ residents under long-term care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes in resident conditions promptly to healthcare team.
- Developed strong relationships with residents, enhancing their emotional well-being and engagement.
- Implemented hygiene protocols effectively, contributing to infection control within the facility.
- Documented patient care accurately in electronic health records, ensuring continuity of care.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA/Patient Scheduler
Liberty Home Care
Matthews, NC
08.2018 - 11.2022
- Monitored patient vital signs, ensuring timely reporting of changes to nursing staff.
- Assisted in daily living activities, fostering independence and enhancing quality of life for residents.
- Maintained accurate documentation of patient care activities, supporting compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans for residents.
- Trained new staff on best practices for patient care and safety protocols, improving team efficiency.
- Assisted patients with daily living activities, promoting independence and dignity.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Responded to patient inquiries and provided information on services and procedures.
- Maintained accurate electronic health records.
- Collaborated with healthcare providers to ensure timely communication of patient needs.
- Oversaw inventory management for medical supplies, ensuring availability for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Assistant Store Manager
Murphy's USA
Rockingham, NC
11.1998 - 08.2018
CNA
Chesterfield General Hospital
Cheraw, SC
06.1995 - 11.1998
- Administered daily personal care and hygiene for residents, ensuring comfort and dignity.
- Assisted nursing staff in monitoring vital signs and documenting health changes.
- Implemented infection control protocols to maintain a safe environment for residents.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal resident outcomes.
- Trained new CNAs on best practices for patient care and safety standards.
- Streamlined patient documentation processes, enhancing accuracy and efficiency in record-keeping.
- Advocated for resident needs, ensuring concerns were addressed promptly by the care team.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Delivered high-quality care to 15 patients in hospital facility.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
CNA Certification - CNA
Richmond Community College
Hamlet, NC06-1995
Timeline
CNA
Dahlia Gardens
11.2024 - 08.2025
CNA
Anson Health & Rehab
05.2024 - 05.2025
CNA
Richmond Pines Healthcare And Rehabilitation Center
12.2022 - 01.2026
CNA/Patient Scheduler
Liberty Home Care
08.2018 - 11.2022
Assistant Store Manager
Murphy's USA
11.1998 - 08.2018
CNA
Chesterfield General Hospital
06.1995 - 11.1998
CNA Certification - CNA
Richmond Community College