DAWNELE LAFORAIS
Phoenix,AZ
Summary
Results-oriented professional with experience working with franchisee's to influence growth, compliance and expansion plans. I have over 23 years of experience at Great Clips Inc. with proven knowledge of team building, branding and new business development. I am resourceful and results driven with a passion for growth and efficiency to meeting company needs and goals.
Overview
25
25
years of professional experience
Work History
Talent Manager
Keep It Cut LLC
04.2023 - Current
- Increased diversity within the organization through targeted recruitment efforts and partnerships with diverse professional groups.
- Implemented candidate tracking systems that streamlined talent acquisition efforts and saved resources in the long run.
- Leveraged data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole.
- Optimized onboarding processes to set new hires up for success from day one, leading to improved performance metrics over time.
- Developed strong relationships with industry professionals, ensuring a robust network for potential candidates.
- Created customized training programs tailored to each department''s specific needs, elevating skillsets across the board in alignment with organizational growth plans.
- Assisted in establishing employer branding initiatives to attract top-tier candidates in a competitive job market.
Education Services Specialist
Great Clips Inc
05.2012 - Current
- Delivering ongoing and advanced training to stylist, managers, and franchisees.
- Lead effective in person meetings and presentations.
- Communication with all franchisees (experienced and new) to implement required training in a timely manner.
- Development of new franchisee support and training.
- Developed curricula and recommended curricula revisions and additions.
- Team Lead for Education Specialist On boarding.
- Delivery of virtual Education for over 4000 salons.
- Developed virtual education standards and curriculum.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Developed teaching methods and examined learning materials to evaluate and standardize curricula and adult learning.
- Coordinated new program implementation with human resources and educators across the organization.
- Collaborated with internal and external teams to execute plans and complete team projects.
- Analyzed effectiveness of training and workshops to develop appropriate modifications.
- Developed, coordinated and implemented programs that supported post-secondary academic and vocational needs of students that linked to meaningful career and economic stability.
General Manager
Kula Inc. DBA Great Clips
05.2000 - 05.2012
- Leadership experience, coaching and development of 16 managers and over 150 stylists.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Responsible for developing new salon opening plans to open two new locations.
- Developed talented team, participating in hiring, coaching and performance management processes.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty
- Evaluated operational costs and identified aras of improvement.
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
Education
Bachelor of Business Administration - Human Resources Training
2026
COSMETOLOGY DEGREE - Cosmetology
01.1991
Skills
- Excellent Communication Skills, Both Written And Verbal
- Experience In Senior Leadership Including Team Development Through Effective Onboarding And Coaching
- 20 Years Of People Management, Staff Development And Multi-Unit Salon Management
- Experience With Zoom, Google Meets And Other Webinar Tools
- 15 year experience with Customer Relationship Management programs
- Effective In Conflict Resolution And Positive Reinforcement
- Microsoft Office Proficient
- Curriculum Development And Assessment Experience Facilitating “Virtual Classroom” Training
- Extensive Knowledge Of Training/Facilitation Methods
- 15 Years Of Experience In Educational Delivery And Content Development
- 30 Years Of Licensed Cosmetology Experience
- Policy Development And Enforcement Maintaining Compliance
- Human Resources Oversight Onboarding And Orientation Performance Monitoring And Evaluation
- Planning And Implementation Customer Service Cultural Awareness Recruiting And Hiring
Accomplishments
2019 CEO Award recipient- Rewarded for excellent representation of brand values
Timeline
Talent Manager - Keep It Cut LLC
04.2023 - Current
Education Services Specialist - Great Clips Inc
05.2012 - Current
General Manager - Kula Inc. DBA Great Clips
05.2000 - 05.2012
Western Governor University - Bachelor of Business Administration, Human Resources Training
Academy of Beauty Culture - COSMETOLOGY DEGREE, Cosmetology
Similar Profiles
Jason GibbsJason Gibbs
Operations Manager at Sundance Die Cut LLC.Operations Manager at Sundance Die Cut LLC.
Logan ChansonLogan Chanson
Landscaper at Dig and Cut LLCLandscaper at Dig and Cut LLC
Courtney SeizemeCourtney Seizeme
Business Owner at Cut Craft Create LLCBusiness Owner at Cut Craft Create LLC