Dawnell DeAnda
Chowchilla,CA
Summary
Dedicated professional with a strong background in compassionate caregiving at IHSS Public Authority. Proven ability in conflict resolution and time management, enhancing patient comfort and satisfaction. Skilled in vital signs monitoring and maintaining organized environments, ensuring optimal care and support for clients. Committed to continuous improvement and delivering exceptional service.
Overview
26
26
years of professional experience
Work History
In-home Care Provider
IHSS Public Authority
Madera, CA
02.2024 - Current
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
- Assisted patients with self-administered medications.
- Assisted clients with maintaining personal hygiene, promoting a sense of dignity and self-esteem during daily routines.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative / Cashier
Love's Truck Stop
Madera, CA
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher
Madera Radio Dispatch
Madera, CA
01.2000 - 04.2002
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
- Assisted patients with self-administered medications.
- Assisted clients with maintaining personal hygiene, promoting a sense of dignity and self-esteem during daily routines.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Housekeeping
Cynthia's Motel
Madera, CA
03.2019 - 01.2022
- MaderaSupported laundry operations by promptly delivering clean linens to housekeeping staff, improving room turnover time.
- Collaborated with housekeeping to expedite room readiness, enhancing guest check-in experience.
- Collaborated with housekeeping staff to ensure timely room turnover and availability for incoming guests.
- Collaborated with housekeeping staff to ensure rooms were ready, enhancing overall guest experience.
- Performed light housekeeping tasks regularly, maintaining a clean and comfortable environment for clients.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
General Productions / Warehouse
Ready Roast Nut
Madera, CA
01.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Medical Back Office
Cardiovascular Consultant / Dr Rajpal Office
Madera
03.2003 - 04.2005
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Took patients vitals and prepped them for doctor.
- Assisted Doctor with all test done in office.
- Maintained samples stocking and date logs.
- Answered phone calls assisting with patient appointments etc.
- Compiled patient charts, medical records and insurance procedures.
Education
General Education
Duane E. Furman High School
Madera, CA08.2000
Skills
- Bathing assistant
- Vital signs monitoring
- Customer service
- Time management skills
- Cash handling
- Customer service excellence
- Money handling
- Cash register systems
- Conflict resolution
- Loss prevention
- Ordering and stocking
- Attention to detail
- Dispatch software
- Dispatching procedures
- Database maintenance
- Record keeping
- Product packing
- Heavy lifting
- Product assembly
- Materials handling
- Machine operation
- Quality assurance
- Safety management
- OSHA compliance
- Documentation
Timeline
In-home Care Provider
IHSS Public Authority
02.2024 - Current
Customer Service Representative / Cashier
Love's Truck Stop
01.2022 - 08.2023
General Productions / Warehouse
Ready Roast Nut
01.2021 - 10.2021
Housekeeping
Cynthia's Motel
03.2019 - 01.2022
Medical Back Office
Cardiovascular Consultant / Dr Rajpal Office
03.2003 - 04.2005
Dispatcher
Madera Radio Dispatch
01.2000 - 04.2002
General Education
Duane E. Furman High School