Dawnell Hall
Granby,CO
Summary
Experienced finance professional and manager with proven track record of driving business growth through strategic financial insights and staff development. Skilled in budget management, planning, and investment decision-making. Strong communicator and collaborator, adept at driving reporting and long-term projects. Eager to leverage expertise in a team-centric environment that prioritizes employee satisfaction and fosters growth opportunities.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Winter Park Resort
Winter Park, Colorado
09.2020 - Current
- Collaborated with Rooms Division Manager (RDM) to develop budgets and operational strategies for Housekeeping, optimizing financial performance.
- Contributed to yield team for strategic market positioning, enhancing revenue generation.
- Managed daily labor, expenses, and revenue, ensuring efficient resource allocation.
- Prepared monthly Variance and Forecast Templates, facilitating accurate financial planning.
- Led and developed Core, Regular, Seasonal, and Part-Time Housekeeping Staff, fostering a high-performing team.
- Ensured staff had necessary skills and tools for optimal performance, enhancing efficiency.
- Coordinated Housekeeping schedules for adequate shift coverage, maintaining operational continuity.
- Established and enforced standards and procedures, including safety protocols, ensuring compliance and guest satisfaction.
- Planned, assigned, and evaluated work performance of housekeeping staff, optimizing productivity.
- Conducted facility inspections and documented findings for accountability and improvement, ensuring high standards of cleanliness.
- Oversaw purchasing, inventory management, and billing processes, streamlining operations.
- Researched and implemented eco-friendly cleaning methods, promoting sustainability initiatives.
- Maintained a safe environment for employees and guests, prioritizing safety standards.
- Conducted regular 1-on-1 meetings with Housekeeping Supervisor, Lead, and Inspectors, fostering open communication and continuous improvement.
Housekeeping Supervisor
Winter Park Resort
Winter Park, Colorado
12.2018 - 06.2020
- Supervised and trained staff in housekeeping operations, ensuring strict adherence to standards of cleanliness.
- Monitored inventory levels and proactively ordered supplies as necessary, optimizing efficiency.
- Created and implemented daily cleaning schedules for staff members, enhancing productivity.
- Inspected guest rooms and public areas to ensure they consistently met established cleanliness standards, maintaining high guest satisfaction.
- Ensured that all safety protocols were strictly followed by staff when using equipment such as vacuums or chemicals, prioritizing employee well-being.
- Provided constructive feedback on employee performance, identifying areas of improvement while recognizing and rewarding successes, fostering a positive work environment.
Inspector/Housekeeper
Winter Park Resort
Winter Park, Colorado
11.2014 - 12.2018
- Collaborated with management teams to identify process improvements, enhancing overall efficiency levels.
- Accurately documented all inspection results in accordance with established guidelines, ensuring accuracy and accountability.
- Conducted daily inspections of all housekeeping staff work performance, ensuring adherence to quality standards.
- Provided guidance and direction to housekeeping staff on cleaning techniques and methods, improving performance and efficiency.
- Monitored the storage of linen and other materials in accordance with health regulations, ensuring compliance and cleanliness.
- Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols, ensuring a smooth onboarding process.
- Verified that all lost items were accounted for in accordance with established procedures, maintaining inventory control.
- Performed periodic deep cleans throughout the facility as needed, ensuring cleanliness and hygiene standards were met.
- Checked guest rooms upon arrival for any potential maintenance needs or deficiencies, addressing issues promptly to enhance guest satisfaction.
Education
Udemy
Udemy
Guest Service Solutions
Alterra University
Udemy
Skills
- Management
- Guest Services
- Staff Retention
- Employee Rewards Programs
- Customer Experience
- Procurement
- Excellent communication skills
- Time Reporting
- Employee Engagement
- Business Planning and Strategy
- Project Planning and Management
- Operations Management
- Team Development
- Onboarding
- Microsoft Office
- OneDrive
- Word
- Excel
- Office 365
- Outlook
- Teams
- Google Drive
- Google Docs
- Adobe Acrobat
- SMS
- HotSOS
- Zingle
- D365
- Workday and Kronos/UKG
- Payroll understanding
- Supply Inventory Management
- Employee evaluations
- Performance Management
- Expense Tracking
- Verbal and written communication
- Key Performance Indicators
- Cross-functional team management
- Time Management
- Budget Control
- Cash Flow Management
- Decision-Making
- Willing to Learn
- Goal Setting
- Staff Recruitment and Hiring
- Quality Assurance
- Strategy Development
- Attention to Detail
- Budgeting and Forecasting
- Finance
- Variance Analysis
Languages
English
Native/ Bilingual
Accomplishments
- Achieved an impressive 95% employee engagement score, surpassing the resort's target of 80%, and 91% on performance enablement, exceeding the resort’s target of 83%, demonstrating an ability to cultivate a positive work environment.
Affiliations
- Art: Actively create and exhibit artwork, specializing in drawing and airbrushing.
- Outdoor Activities: Enjoy rafting and camping, fostering a love for adventure and nature.
- Socializing: Value spending time with family, friends, and dogs, enhancing interpersonal skills and building strong relationships.
Timeline
Housekeeping Manager
Winter Park Resort
09.2020 - Current
Housekeeping Supervisor
Winter Park Resort
12.2018 - 06.2020
Inspector/Housekeeper
Winter Park Resort
11.2014 - 12.2018
Udemy
Udemy
Guest Service Solutions
Alterra University
Udemy