Dawnena Clark
West Jordan,UT
Summary
Customer-oriented General Manager with 14 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Triple J Parking Inc.
08.2018 - Current
- Oversee the day to day for 2 off airport parking facilities with annual revenue of $4 Million with 2 direct reports and 50+ hourly associates.
- Manage HR functions including employee relations, progressive discipline, worker compensation and employment.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Diamond Parking
04.2016 - 08.2018
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Controlled costs to keep business operating within budget and increase profits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Operations Manager
Diamond Parking
07.2015 - 03.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Branch Manager
Hertz
11.2011 - 06.2015
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Launched new training program to boost employee skills and staff retention rate.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Bachelor of Science -
University of Utah
Salt Lake City, UT05.2000
Associate of Science -
Utah Valley University
Orem, UT12.1997
Skills
- Customer Relationship Management
- Expense Control
- Multimillion-Dollar P&L Management
- Employee Development
- Negotiation
- Operations Management
Timeline
General Manager
Triple J Parking Inc.
08.2018 - Current
General Manager
Diamond Parking
04.2016 - 08.2018
Operations Manager
Diamond Parking
07.2015 - 03.2016
Branch Manager
Hertz
11.2011 - 06.2015
Bachelor of Science -
University of Utah
Associate of Science -
Utah Valley University