Dawn Enderle

Lead Bartender, Server and Shift Manager

Beef O’ Bradys

02.2011 - 02.2024

Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Implemented drink prep procedures, significantly reducing wasted stock.
Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
Consulted with managers to organize special events and promotions.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
Closed out cash register and prepared cashier report at close of business.
Established strong vendor relations for reliable product availability while negotiating favorable pricing terms that positively impacted profitability margins.
Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
Crafted special drink and cocktail menu items for seasonal offerings.
Implemented effective staff performance evaluations, providing constructive feedback and guidance for ongoing professional development.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Explained daily specials and beverage promotions to exceed daily sales goals.
Followed strict recipes and drink measurements to minimize product used.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Conducted regular equipment maintenance checks to prevent downtime due to malfunctions or repair needs.
Served high customer volumes during special events, nights, and weekends.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Recruited and trained new bartenders and barbacks to help maintain talented team.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Obtained cash bank and stocked service bar to prepare for operation.
Upheld strict regulations for safe alcohol service and food safety.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Assisted with inventorying beverage stock and bar supplies.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Maintained impeccably clean, attractive and well-stocked bar area.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Created attractive bar displays by strategically arranging bottles and glasses.
Kept bar stocked with liquors, juices and garnishes for drinks.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Built relationships with vendors to manage orders and negotiate costs.
Prepared garnishes by evenly slicing and pitting fruits.
Helped management plan and serve bar menu exceeding customer expectations.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Inspected dishes and utensils for cleanliness.
Increased sales significantly by upselling higher-end products to customers.
Checked guests' identification before serving alcoholic beverages.

Summary

Overview

Work History

Lead Bartender, Server and Shift Manager

Education

High School Diploma -

Skills

Timeline

Lead Bartender, Server and Shift Manager

High School Diploma -

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